Terrin Wright
Camino
Summary
Dynamic Lead Trainer with a proven track record at Sonic, specializing in training delivery and team management. Expert in mentoring new trainers and enhancing employee performance through innovative workshops. Skilled in coaching techniques, I drive continuous improvement and foster a culture of excellence in customer service and collaboration.
Overview
10
10
years of professional experience
Work History
Lead Trainer
Sonic
Roseville, CA
08.2012 - 11.2019
- Developed and delivered training programs to enhance employee performance and operational efficiency.
- Facilitated workshops focusing on customer service excellence and team collaboration strategies.
- Evaluated training effectiveness through assessments and feedback to drive continuous improvement.
- Mentored new trainers, fostering skill development and ensuring consistent training standards across locations.
Sales Associate
Party City
Folsom, CA
10.2009 - 06.2011
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and attract customer attention.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Education
High School Diploma -
John A Logan College
Carterville, IL06.1996
Skills
- Team management
- Mentoring
- Training delivery
- Coaching techniques
Timeline
Lead Trainer
Sonic
08.2012 - 11.2019
Sales Associate
Party City
10.2009 - 06.2011
High School Diploma -
John A Logan College