Terrini Straughter

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.

• Directs and supervises Associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensures weekly schedules are prepared to provide proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Promotes customer service by ensuring Associates are greeting and assisting customers; responds to customer inquiries and complaints in professional and timely manner. Models sales expectations by utilizing various techniques and communicating product knowledge to customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Maintains visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to highest standard. Trains Associates on visual merchandising techniques to ensure store is maintained at all times. Monitors Assoc Associate activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise. Manages general operations of store ensuring that store is in working order and adequately supplied to ensure safe and efficient operations. Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls. Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed. Other Duties as assigned/required.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken. Check to ensure that appropriate changes were made to resolve customer's problems in call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken. Check to ensure that appropriate changes were made to resolve customer's problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer's problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer's problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Verified and shipped out merchandise on a conveyor belt on fast pace level. Pulled merchandise from stock area and bulk area using RF scanners. Replenished the merchandise at the end of the day.

• Used hand scanners and computer tracking systems to update merchandise locations.
• Added inventory to shelves, racks, bins and displays according to restocking procedures.
• Constructed pallets for sales floor and moved items safely using pallet jacks.
• Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.