Terrinique Simmons
Baton Rouge,LA
Summary
Proven Community Health Worker with a track record of enhancing patient outcomes and reducing hospital readmissions at Upward Health. Expert in HIPAA guidelines and schedule management, I excel in connecting families to social services and improving healthcare access through empathetic communication and proactive follow-up. Achieved significant patient satisfaction improvements by adeptly managing insurance verifications and patient scheduling.
Overview
4
4
years of professional experience
Work History
Community Health Worker
Oschner Hospital
07.2023 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Care Navigator
Upward Health
09.2022 - 06.2023
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
Medical Front Office Receptionist
The Bone & Joint Clinic
03.2020 - 07.2022
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
Education
Technical Degree - Phlebotomy
Baton Rouge College
Baton Rouge, LA09.2022
High School -
Mckinley Senior High School
Baton Rouge, LA2020
Skills
- Schedule Management
- HIPAA Guidelines
- Referral Coordination
- Care Plan Development
Timeline
Community Health Worker
Oschner Hospital
07.2023 - Current
Care Navigator
Upward Health
09.2022 - 06.2023
Medical Front Office Receptionist
The Bone & Joint Clinic
03.2020 - 07.2022
Technical Degree - Phlebotomy
Baton Rouge College
High School -
Mckinley Senior High School