Terri R. Alexander

• Assists in client interviews, extracting critical case information
• Manages minimum of 13 case documentations efficiently, improving team access to vital records
• Eagerly streamlined case prep, significantly cutting down time by refining process efficiency.
• Played key role in client interviews, extracting vital info to bolster case foundations effectively.

• Confidential information/risk analysis experience-Verified documentation to prevent identity theft and fraud for our online department and delivery services (documentation included: drivers license, ssn, birth certificate, marriage certificate, passport, death certificate)
• Reviewed app information to monitor activity and running risk analysis while tracking any suspicious/ hacking activities through Splunk while creating reports for activities through Power BI and Jira.
• Used Checkr for background checks and MVRs of potential drivers in online delivery department and risk assessments.
• AML risk Analysis/Suspicious activity report (SARS)/Know your client (KYC) experience:
• First end information gatherer for suspicious activity. Created tickets that included excel sheet with the line graph showing trends and submitted that to the trust and safety department and then the director of security will create the SARS (suspicious activity report)

Compliance Experience:

• Fully revamped organizational structure, created documents and implemented set policies based on county, city and labor laws.

Trainer Experience:

• Hired business managers and trained them on organizational structure
• 1 on 1 training or maximum 5 ppl. Business management + small business startup
• Unique training experience- in person and remote.
• Reviewed balance sheets, cash and income statements, tax reports and bank statements for financial analysis as well as incorrect or falsified transactions/red flags.
• Overseer of payrolls, business account balance, confidential business info, trends, red flags
• Identified business challenges and proposed strategic solutions that improved operational efficiency via process enhancements.
• Guided strategic improvements to boost client revenue and analyzed client data to pinpoint inefficiencies, leading to actionable strategies.
• Forecasted industry trends to position clients competitively, resulting in driving clients’ growth by implementing tailored business strategies, increasing market share.
• Anticipated market shifts, advising clients to adapt strategies, securing competitive edge.
• Crafted novel solutions for complex problems, significantly boosting client satisfaction.
• - Softwares used: Sage by Peachtree, QuickBooks (Payroll and Accounting), Salesforce, Adobe Suites, Square (Payroll), Microsoft Office, Google Docs and Sheets)