TERRISE GRAYSON
Bronx,NY
Summary
To provide prosperous efficient support within an organization and obtain successful longevity. Organizational leader offering 15 years of experience as social service leadership. Outstanding skills in communication, conflict resolution and staff management. Known for consistently supporting faculty and staff as advocate leader. Strong communication and management skills and committed to inspiring community service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager Specialist
Bronx Parent Housing Network, Inc
02.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Managed volunteer programs focused on providing community services to underserved populations.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Administrative Assistant
Bronx Parent Housing Network, Inc
11.2019 - 02.2023
- Maintains office workflow by implementing administrative systems, procedures and policies that maximize the efficiency of office service and the quality of work product
- Streamlines the communication process among staff
- Assists with the maintenance of the Shelter Director’s calendar for workshop schedules and scheduling meeting dates for all upcoming meetings and follow up calls to ensure appointments are kept
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed strategies to streamline and improve office procedures
- Managed department budgets and generated financial reports for management review
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Established administrative work procedures to track staff's daily tasks
Traffic Enforcement Agent, Level 2
New York City Police Department
05.2003 - 05.2018
- Perform Intersection Duties in Traffic Enforcement areas
- Issue Parking Summonses via Computer Parking Device
- Prepared various Administrative Correspondence and reports
- Prepared Employment Verification Letters
- Prepared Overtime Reports
- Maintained discretion when dealing with sensitive topics, documents and internal discussions.
- Monitored traffic violations, issuing citations as necessary
- Handled citation and traffic violation paperwork
- Monitored crowded public areas and events to mitigate risk and promote safety
- Provided testimony in court proceedings
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid
- Checked vehicle equipment for proper functioning prior to use
- Utilized clear communication and interpersonal skills to build relationships with citizens
- Recorded facts to prepare reports documenting incidents and activities
- Rendered aid to accident victims and other persons requiring first aid for physical injuries
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Collected, arranged, and input information into database system
Assistant Secretary
Bronx Community Board Three
02.2000 - 04.2003
- Prepared Citizen complaints
- Scheduled and coordinated meetings, appointments for supervisor and manager
- Gathered, sorted, and distributed incoming messages and correspondence
- Developed New filing organizational practices
- Recorded, transcribed, and distributed minutes of committee meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Created and updated records and files to maintain document compliance
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Offered technical support and troubleshot issues to enhance office productivity
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Volunteered to help with special projects of varying degrees of complexity
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Education
Some College (No Degree) - Criminal Justice
College of New Rochelle
Bronx, NYHigh School Diploma -
Jane Addams Vocation High School
New York Mills, NY06.1994
Skills
- Ability to multi-task, and prioritize, highly dependable and flexible
- Microsoft Suite and Internet Research
- Mandated Reporter
- Case management
- Written and verbal communication
- Proficient in Microsoft/ NYC CARES Systems
- Client needs assessments
- Documentation proficiency
Certification
Communicate with people of diverse backgrounds. NYS Driver’s License NYS Department of State Security Guard License American Red Cross Adult and Pediatric First Aid/CPR/AED Certificate Excellent Communication and Writing skills. Mental Health First Aid 8-hour Certification
Timeline
Case Manager Specialist
Bronx Parent Housing Network, Inc
02.2023 - Current
Administrative Assistant
Bronx Parent Housing Network, Inc
11.2019 - 02.2023
Traffic Enforcement Agent, Level 2
New York City Police Department
05.2003 - 05.2018
Assistant Secretary
Bronx Community Board Three
02.2000 - 04.2003
Some College (No Degree) - Criminal Justice
College of New Rochelle
High School Diploma -
Jane Addams Vocation High School
Communicate with people of diverse backgrounds. NYS Driver’s License NYS Department of State Security Guard License American Red Cross Adult and Pediatric First Aid/CPR/AED Certificate Excellent Communication and Writing skills. Mental Health First Aid 8-hour Certification
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