Terrisha Phillips
Houston,TX
Summary
Accomplished Customer Service Representative with a solid track record at Lowes Home Improvement, focusing on problem-solving and active listening. Enhanced customer interactions through effective communication strategies and detail-oriented service. Led training initiatives for new associates, resulting in improved operational efficiency and elevated customer satisfaction levels.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
03.2019 - 11.2024
- Enhance customer engagement by delivering phone-based service for product inquiries.
- Support customers through direct communication via phone and in-person interactions.
- Record call details and documented notes in support systems for reference.
- Train new associates to promote operational efficiency across daily tasks.
- Maintain a welcoming retail environment for improved customer experience.
- Efficiently navigate computer systems while multitasking to manage workloads.
- Stock shelves using heavy machinery, ensuring proper inventory levels.
Sales Associate
Home Depot
11.2016 - 03.2019
- Utilize heavy machinery to efficiently stock shelves.
- Ensured optimal product selection for customer projects.
- Responded to calls using handheld devices to address inquiries.
- Maintained a safe environment by sweeping and identifying safety hazards.
Education
North Forest High School
Houston, TXSkills
- Problem-solving expertise
- Attention to detail
- Active listening skills
Timeline
Customer Service Representative
Lowes Home Improvment
03.2019 - 11.2024
Sales Associate
Home Depot
11.2016 - 03.2019
North Forest High School