Hi, I’m
Terry Atong Taku
Customer Service Representative
Taneytown,MD
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
years of professional experience
Work History
Sodexo USA
Customer Service Representative
07.2021 - 04.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
North Carolina Wesleyan CollegeRocky Mount, NC
Bachelor of Science from Computer And Information Systems
05.2027
Skills
- Paperwork Processing
- Product Knowledge
- Scheduling
- Consultative Sales
- Data Collection
- Data Entry
- Microsoft Excel
- Credit Card Payment Processing
- Customer Service
Additional Information
Bilingual in English and French
Languages
English
Native or Bilingual
French
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Sodexo USA
07.2021 - 04.2023
North Carolina Wesleyan College
Bachelor of Science from Computer And Information Systems
Similar Profiles
Kaylah RayKaylah Ray
Safety Technician at Sodexo USASafety Technician at Sodexo USA
Julio GomezJulio Gomez
Retail Manager at Sodexo USARetail Manager at Sodexo USA
Maribel MariscalMaribel Mariscal
Food Service Worker at Sodexo USAFood Service Worker at Sodexo USA
Jose MarroquinJose Marroquin
Cook at Sodexo USACook at Sodexo USA
Garrett BroadwaterGarrett Broadwater
Head Mechanical Technician at FRACOHead Mechanical Technician at FRACO