Terry Brunke
Springfield,MO
Summary
Dedicated Service Manager with a proven track record in enhancing client satisfaction through effective problem-solving and team leadership. Committed to driving operational efficiency and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Service Manager /Operations Manager
Allied Universal Security Services
Springfield, MO
02.2017 - Current
- Oversaw daily operations to ensure compliance with security protocols and client requirements.
- Led training programs for new staff, enhancing team performance and service delivery.
- Implemented process improvements that increased operational efficiency and reduced response times.
- Managed client relationships, addressing concerns promptly and maintaining high satisfaction levels.
- Coordinated scheduling of security personnel, optimizing resource allocation across multiple sites.
- Conducted regular audits to assess service quality and identify areas for improvement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Education
Associate of Science - Business Administration And Management
Draughn Business College
Joplin, MOSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Trustworthy and honest
Timeline
Service Manager /Operations Manager
Allied Universal Security Services
02.2017 - Current
Associate of Science - Business Administration And Management
Draughn Business College