Terry Burton

• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Fixed identified issues to increase productivity and boost workflows.
• Verified data entered into database by reviewing, correcting and deleting data.
• Checked completed work for proper spelling, grammar, punctuation and format.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Visually inspected devices for defects and placed defective items into reject bin.
• Completed assigned tasks quickly to decrease production time.
• Followed detailed assembly instructions, processes and procedures.

Various temporary positions.

Data Entry and call center

Assembly line worker

• Applied labels to devices, packaged and sealed items before sending for quality review.
• Completed assigned tasks quickly to decrease production time.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Visually inspected devices for defects and placed defective items into reject bin.
• Notified supervisor of issues with equipment or production.
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• Conducted quality checks on scanned documents to review for accuracy.
• Viewed images to determine appropriate indexing decisions based on type of document.
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• Prepared documents by removing staples and paper clips, and photocopying loose post-its on standard size paper.

• Verified data entered into database by reviewing, correcting and deleting data.
• Checked completed work for proper spelling, grammar, punctuation and format.
• Digitalized paper documents by scanning and uploading to electronic database.
• Prepared documents by removing staples and paper clips, and photocopying loose post-its on standard size paper.
• Trained new employees and delegated daily tasks and responsibilities.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Completed daily financial activities.
• Completed cash and credit card transactions accurately using POS software.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Collaborated with team members to complete orders.
• Took orders, prepared meals, and collected payments.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.