Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TERRY CLAY

Vacaville,CA

Summary

Results-driven Management professional with 25 years of experience in operations, product distribution, sales, personnel development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Rentokil Terminix
08.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Pest Licenses - Branch 2 and Branch 3

Western Region Market Manager

Eco-Service
12.2012 - 05.2020
  • Oversaw operations within the Western United States, servicing multiple clients with customized app-based service plans.

District Service Center Manager

AmerPride Uniform Services
10.2009 - 07.2012
  • Supervised service managers and representatives, analyzed performance data, and implemented route optimization.

District Manager

Aramark Uniform Services
08.2005 - 09.2009
  • Managed the largest revenue-generating district, servicing high-profile clients and optimizing route performance.

Education

Associate of Arts in Business Administration -

Blue Ridge Community College
Flat Rock, NC
01.1984

Pest Control Board

Skills

    Customer Service

    Risk Management

    Planning and Implementation

    Business Development

    Operations Oversight

    Schedule Management

    Performance Management

    Health and safety compliance

    Organizational Management

    Onboarding and Orientation

    Logistics Management

    Financial Management

    Budgeting and forecasting

    P&L Management

Certification

Class B Drivers License with Endorsements

Timeline

Operations Manager

Rentokil Terminix
08.2020 - Current

Western Region Market Manager

Eco-Service
12.2012 - 05.2020

District Service Center Manager

AmerPride Uniform Services
10.2009 - 07.2012

District Manager

Aramark Uniform Services
08.2005 - 09.2009

Associate of Arts in Business Administration -

Blue Ridge Community College

Pest Control Board

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