Terry Close
Lexington,SC
Summary
Flexible, results-oriented Manager offering focused leadership and [Type] operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
8
8
years of professional experience
Work History
Restaurant Co-Owner/General Manager
Bricks And Stones Pizza Company, LLC.
West Columbia, SC
03.2019 - 03.2022
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Sales Associate
Lowes Home Improvment
Lexington, SC
02.2005 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Loaded and unloaded merchandise using ladder and pallet jack.
Owner
TLC Cleaning Soliutions
Lexington, SC
06.2003 - 02.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Quality Control Inspector
The Cleaning Authority
Columbia, SC
01.2002 - 01.2003
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Laporte High School
La Porte, TX05.1978
Skills
- Monitoring Food Preparation
- Profit Optimization
- Recruitment and Hiring
- Relationship Building
- Quality Assurance
- Health Code Compliance
- Front of House Management
- Back of House Management
- Problem Solving
- Conflict Resolution
- Calm and Pleasant Demeanor
Timeline
Restaurant Co-Owner/General Manager
Bricks And Stones Pizza Company, LLC.
03.2019 - 03.2022
Sales Associate
Lowes Home Improvment
02.2005 - 04.2007
Owner
TLC Cleaning Soliutions
06.2003 - 02.2005
Quality Control Inspector
The Cleaning Authority
01.2002 - 01.2003
High School Diploma -
Laporte High School
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