Terry Coseo

Claims Specialist

CNA Insurance

08.1998 - Current

Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills. Last quarter my closing ratio was 103%
Developed strong working relationships with external partners such as adjusters. legal counsel and agents.
Settled claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization..
Collaborated with teams to optimize claims handling procedures, resulting in improved productivity. Work close with CSD, underwriters, agents and SIU.
Identify Risk Transfer opportunities.
Address tenders in and out.
Utilize Subrogation/Recover.
Currently I am a Mentor to a Claims Representative.
Conducting thorough investigations and accurately interpreting policy details. Will use CCG if there is a coverage issue.
Demonstrated adaptability by successfully managing a diverse range of claim types, including products, bodily injury, liability, property.
Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities. I continue involve SIU.
Improved team morale and productivity by fostering collaborative.
Collaborated with underwriting teams to identify trends in claim activities, CLUE or coverage issues.
Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.