Terry Drumm
Monroe,MI
Summary
Accomplished Lead Groomer at Pretty Paws, adept in inventory management and grooming tool maintenance, significantly expanded the clientele base through strategic marketing. Leveraging strong communication skills and animal behavior knowledge, achieved notable client retention and service efficiency. Demonstrated adaptability and a commitment to excellence, enhancing salon operations and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Lead Groomer
Pretty Paws
Adrian, MI
09.2016 - Current
- Managed inventory of grooming supplies and equipment, ensuring optimal functionality for consistent service quality.
- Maintained a clean, organized workspace that adhered to sanitary standards set forth by industry regulations.
- Expanded clientele base with effective marketing initiatives targeted towards local pet owners seeking premium grooming services.
- Increased efficiency within the salon by effectively delegating tasks among team members according to their skill sets.
- Retained loyal customers by establishing trust through meticulous attention to detail during each grooming session.
- Streamlined appointment booking process, reducing wait times and increasing daily appointment capacity.
Professional Pet Groomer Comanager
Puppy Love
Riverview, MI
10.1993 - 01.1998
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Implemented effective time-management strategies, allowing for the completion of more appointments per day without sacrificing quality of service.
- Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
- Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
Education
Associate Of Psychology - Behavioral Sciences
University of Phoenix
Tempe, AZ2011
Diploma - General Studies
Oscar A. Carlson High School
Rockwood, MI06.1983
Skills
- Strong Communication Skills
- Patience and Empathy
- Employee Training and Development
- Animal Behavior Knowledge
- Adaptability to Change
- Flexible Work Schedule
- Record Keeping Accuracy
- Sales and upselling abilities
- Inventory management experience
- Grooming Tool Maintenance
- Continuing Education in Grooming
- Hygiene and cleanliness standards
Volunteer service
As a 911 Dispatcher, I also volunteered for the Lauderdale Animal Control Department Cruelty investigator (my sister, Dolly Dorton) in animal seizure, rehabilitation, vet tech care, and grooming of all seized creatures until the case went to court.
Timeline
Lead Groomer
Pretty Paws
09.2016 - Current
Professional Pet Groomer Comanager
Puppy Love
10.1993 - 01.1998
Associate Of Psychology - Behavioral Sciences
University of Phoenix
Diploma - General Studies
Oscar A. Carlson High School