Terry Ferwerda
Salt Lake City
Summary
Dynamic Field Service Technician with Glaston USA, skilled in equipment installation and technical troubleshooting. Achieved enhanced equipment reliability through preventive maintenance and effective customer training. Known for a positive attitude and teamwork, I excel in minimizing downtime and ensuring seamless machinery calibration and setup at client sites.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Field Service Technician
Glaston USA
11.2006 - 11.2025
- Diagnosed and resolved equipment malfunctions on-site, ensuring minimal downtime for clients.
- Installed and calibrated glass processing machinery according to technical specifications and safety protocols.
- Provided comprehensive training to new technicians on operational procedures and equipment maintenance.
- Conducted routine inspections and preventive maintenance to enhance equipment reliability and performance.
- Created detailed service reports documenting repairs, maintenance activities, and customer interactions for reference.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
Education
High School Diploma -
Hot Springs County High School
Thermopolis, WYSkills
- Equipment installation
- Technical troubleshooting
- Preventive maintenance
- Customer training
- Machinery calibration
- Equipment dismantling
- Installation assessments
- Hand tool operation
- Power equipment usage
- Field service management
- Positive attitude
- Teamwork and coordination
Timeline
Field Service Technician
Glaston USA
11.2006 - 11.2025
High School Diploma -
Hot Springs County High School