TERRY FULLER
Greensboro,NC
Summary
QUALIFICATION SUMMARY Experienced professional with 20+ years of experience in the areas of customer service management, quality assurance and business operational support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Waving Specialist
LT Apparel
Browns Summit, NC
07.2023 - Current
- Ensures all customer orders are waved and processed in order of priority
- Release orders based on pick-up time/date, order size, type, and complexity.
- Updates the wave and wave planning sheet
- Notifies Operations of all requested changes from the customer regarding scheduling, processing and shipping
- Responsible for keeping the operations teams busy with work or advising when work is limited
- Notify managers of large-scale errors and submitted related documentation in Blue Cherry System.
Problem Resolution Specialist
LT Apparel Group
Browns Summit, NC
04.2023 - 06.2023
- Demonstrated ability to identify, diagnose and resolve basic to complex issues affecting service deliver
- Make decisions and resolve issues using critical thinking and analytical skills.
- Notify managers of large-scale errors and submitted related documentation in Blue Cherry System.
- Demonstrate excellent communication skills in resolving product feedback.
Picker & Packer
LT Apparel Group
Browns Summit, NC
03.2023 - 06.2023
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Owner
Jurnee's Exec' Apparel
GREENSBORO, NC
04.2022 - Current
- Develop and implement successful sales strategies to meet business goals.
- Analyze client business needs and assisted in determining appropriate resources and strategies.
- Set pricing structures according to market analytics and emerging trends.
- Supervise company social media and marketing efforts to expand brand awareness and attract new customers.
- Keep records for inventory, income and expenses.
Quality Assurance Specialist_Supervisor
UPS HEALTHCARE LOGISTICS DISTRIBUTION
Durham, NC
07.2017 - 03.2022
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Coordinated and supported on-suite audits conducted by external providers.
- Trained end users on software and hardware functionality, best practices and protocols.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Improved company's quality and productivity by streamlining systems and processes.
Revenue Recovery Specialist_Supervisor
UPS
Greensboro, NC
01.2004 - 07.2017
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Audited reports using various systems
- Promoted high customer satisfaction by resolving problems with knowledgeable information on clients.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed balance sheets for mistakes and inaccuracies.
- Developed guides and course materials to reinforce lecture information and help students learn.
Education
Bachelor of Business Administration - Entrepreneurship
Strayer University
01.2019
Associates of Arts Degree -
Guilford Technical Community College
01.2015
NC Certification: Notary Public Training: UPS Information Security & Privacy Compliance -
Skills
- Managed major quality problems by implementing effective plans
- High-Energy Attitude
- Problem-Solving Abilities
- Product Organization
- Technologically Savvy
- Microsoft Office Expertise
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Process Improvements
- Confidential Documentation / Bookkeeping Handling
Accomplishments
- Led team to achieve over 95% on goals, earning recognition from upper management and financial reward.
- Promoted from Specialist to Supervisor, in less than 12-months.
- Computed Data Reports - Provided required monthly and quarterly reports listing client track records and accomplishments.
Timeline
Waving Specialist
LT Apparel
07.2023 - Current
Problem Resolution Specialist
LT Apparel Group
04.2023 - 06.2023
Picker & Packer
LT Apparel Group
03.2023 - 06.2023
Owner
Jurnee's Exec' Apparel
04.2022 - Current
Quality Assurance Specialist_Supervisor
UPS HEALTHCARE LOGISTICS DISTRIBUTION
07.2017 - 03.2022
Revenue Recovery Specialist_Supervisor
UPS
01.2004 - 07.2017
Bachelor of Business Administration - Entrepreneurship
Strayer University
Associates of Arts Degree -
Guilford Technical Community College
NC Certification: Notary Public Training: UPS Information Security & Privacy Compliance -
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