Terry Harn
Lakewood,WA
Summary
For the last 32 years I have worked nights as the Front Desk Receptionist/Concierge. I am only leaving because the new owners are eliminating the Night Desk position. I have the option to stay on and work days, but I am interested in trying something new.
I am used to working alone for extended periods.
I do not call out sick.
I am very rarely late.
I am dependable and responsible.
I am willing to work extra shifts or days as needed.
Overview
42
42
years of professional experience
Work History
Receptionist Manager
Cogir Senior Living
Tacoma WA, Washington
07.1990 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Collected Monthly rent payments from clients and updated account balances.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Casual Mail Carrier
United States Postal Service, USPS
Tacoma, WA
05.1989 - 10.1998
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to many customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Certification - Telephone Equipment Installation And Service
Clover Park Technical College
Lakewood, WAHigh School Diploma -
Clover Park High School
Lakewood, WA06.1984
Skills
- Policy Management
- Planning and Prioritization
- Records and Database Management
- Financial and Operational Reporting
- Client Observations
- Office Supplies and Inventory
- Data Communications
- Office Organization
- Status Updates
- Inquiry Requests
- Accounts Payable and Accounts Receivable
- Clerical Support
- Front Office Operations
Timeline
Receptionist Manager
Cogir Senior Living
07.1990 - Current
Casual Mail Carrier
United States Postal Service, USPS
05.1989 - 10.1998
Certification - Telephone Equipment Installation And Service
Clover Park Technical College
High School Diploma -
Clover Park High School
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