Terry Harrelson
Little River,SC
Summary
Dynamic professional with a proven track record in team leadership, strategic planning, and operational management. Consistently drives project success through effective communication and organizational skills. Adept at fostering productive work environments that inspire collaboration and innovation, leading to the achievement of ambitious goals. Known for a strategic mindset and the ability to navigate complex challenges with a solutions-oriented approach. Committed to continuous improvement and excellence in all endeavors.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Embassy Suites EOS
07.2025 - Current
- Coordinated team activities to enhance collaboration and improve overall project efficiency.
- Led customer service initiatives that elevated guest satisfaction and fostered loyalty.
- Cultivated positive guest relations by addressing inquiries and resolving issues promptly.
- Mediated conflicts effectively to ensure a harmonious environment and maintain team productivity.
General Manager
Marriott International, Inc.
10.2016 - 12.2021
- Led the Hotel out of the Red Zone from the previous two years
- Achieved a 100% on our associate engagement surveys
- Attended weekly revenue meetings to determine optimum pricing
- Directed operational strategies to enhance guest satisfaction and retention.
- Managed cross-departmental teams to optimize service delivery and efficiency.
- Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
General Manager
Columbia Sussex Corporation – Marriott Greensboro
08.2014 - 10.2016
- Effectively managed all Hotel operations while focusing on Guest satisfaction scores.
- Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits.
- Exhibit high ethical standards, analytical ability, and excellent communicator skills.
- Provide day-to-day support to our Hotel including but not limited to ensuring that all staffing levels are met and to make arrangements to ensure such.
Director of Operations
Columbia Sussex Corporation – Marriott
02.2012 - 08.2014
- Demonstrated leadership while paying attention to details Set the example for the hotel employees, strived to the highest standard of service to meet guests’ expectations and needs.
- Traveled to multiple Hotels to assist in all areas including acting General Manager, Housekeeping, Food and Beverage, Front Desk, and Engineering.
- Mentored department managers to foster leadership skills and improve team performance.
- Coordinated comprehensive training programs to enhance staff capabilities and service excellence.
Assistant General Manager
Brittain Resort Management Sea Captains House
05.2010 - 02.2012
- Met restaurant financial objectives by developing financing prepared strategic and quarterly forecasts and budgets analyzed variances initiated corrective actions established and monitored financial controls developed and implemented strategies to increase average meal checks.
- Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures.
- Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offering, initiating improvements, and building relationships with preferred patrons.
- Decreased food and beverage cost percentage through controls and eliminating waste and theft.
Director of Food and Beverage
Marriott, Columbia Sussex Corporation
05.2008 - 05.2010
- Responsible for directing the outlets, catering, and banquet operations of the hotel to ensure the accomplishment of quality of food and service is achieved.
- Able to budgeting, planning and controlling the financial needs.
- Responsible for accounting and coding of all purchases for food and beverage operations.
- Ranked second in Columbia Sussex in Beverage Cost with a year to date 18.6 in 2009.
Banquet Manager
Columbia Sussex Corporation – Marriott
01.2007 - 05.2008
- Managed a 45000 sq. feet of meeting room space in a modern, state of the art facility. Our department ranked second of 344 Marriott Properties in Event Survey Satisfaction.
Banquet Director
Embassy Suites By Hilton
01.2004 - 12.2006
- Managed 94000 sq. feet of meeting space on a 150-acre resort. Instrumental in restructuring staffing levels to exceed labor budgets. Directed staff of 125 employees, including banquet captains, housemen, wait staff and bartenders. Obtained full knowledge of Delphi and Meeting Matrix
Lead Banquet Captain
Embassy Suites
01.1999 - 12.2004
- Executed large banquet events up to 1200 people.
- Was responsible for interviewing all new hires.
- Implemented a training program which enhanced banquet customer service.
- Performed payroll duties including time card audits, closing paperwork, and gratuity breakdown.
Restaurant Server
Embassy Suites
01.1994 - 12.1999
- Worked in a fine dining restaurant
- As well as a high volume fast paced buffet restaurant.
Education
Associate of Arts - Business
Montana State University
Bozeman, MTSkills
- Time management
- Guest relations
- Problem-solving skills
- Customer service management
- Training and mentoring
- Team building proficiency
- Staff training and development
- Exceptional communication
- Cash control
- Issue resolution
- Staff development
- Complaint management
- Revenue management
- Hospitality services
- Strong leadership
Certification
Servsafe
Timeline
Front Desk Supervisor
Embassy Suites EOS
07.2025 - Current
General Manager
Marriott International, Inc.
10.2016 - 12.2021
General Manager
Columbia Sussex Corporation – Marriott Greensboro
08.2014 - 10.2016
Director of Operations
Columbia Sussex Corporation – Marriott
02.2012 - 08.2014
Assistant General Manager
Brittain Resort Management Sea Captains House
05.2010 - 02.2012
Director of Food and Beverage
Marriott, Columbia Sussex Corporation
05.2008 - 05.2010
Banquet Manager
Columbia Sussex Corporation – Marriott
01.2007 - 05.2008
Banquet Director
Embassy Suites By Hilton
01.2004 - 12.2006
Lead Banquet Captain
Embassy Suites
01.1999 - 12.2004
Restaurant Server
Embassy Suites
01.1994 - 12.1999
Associate of Arts - Business
Montana State University