Terry Wayne Hawkins Jr.
Little Rock,AR
Summary
Dedicated U.S. Military Veteran with years of experience as a Senior Airman in the United States Air Force, specializing in Logistics Readiness, Supply Chain Management, and Customer Service. Proven track record in managing complex supply chains and enhancing operational efficiency at locations including Eielson AFB, Cannon AFB, and Al Dhafra AB. Results-oriented professional skilled in negotiation and communication, adept at fostering strong customer relationships and delivering tailored solutions. Committed to achieving targets through effective collaboration and adaptability to dynamic market conditions.
Overview
25
25
years of professional experience
Work History
Automotive Sales Consultant
Bale Chevrolet
Little Rock, AR
05.2026 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted thorough vehicle demonstrations to highlight features and benefits.
- Developed strong customer relationships, fostering loyalty and repeat business.
- Coordinated financing options, ensuring clarity and understanding for clients.
- Mentored junior sales staff on best practices in customer engagement techniques.
Insurance Broker
National Insurance Benefits Coordinators
03.2020 - 03.2026
- Established a robust client network through targeted local marketing efforts.
- Advised clients on insurance options to meet their specific needs.
- Developed tailored insurance solutions based on comprehensive risk assessments.
- Streamlined claims processes, enhancing efficiency for both clients and the firm.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Telephone Operator
Central Arkansas Veterans Healthcare System
North Little Rock, AR
02.2018 - 02.2019
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Provided timely assistance to veterans and their families, ensuring a positive experience.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Resolved inquiries and concerns promptly, demonstrating strong problem-solving skills in high-pressure situations.
- Implemented call routing strategies to reduce wait times and improve response efficiency.
- Provided exceptional customer service, addressing veterans' needs with empathy and professionalism.
Crating Specialist
US Air Force
Cannon AFB, NM
06.2007 - 10.2007
- Operated advanced coating machinery to ensure high-quality finishes.
- Conducted quality inspections to maintain compliance with industry specifications.
- Built custom wood boxes, pallets, and skids using tape measures, power saws, and pneumatic nail guns.
- Trained new staff on safety protocols and equipment operation standards.
- Ensured proper disposal of hazardous waste materials according to environmental regulations, promoting responsible practices within the organization.
- Verified order accuracy, attached shipping labels, generated bills of lading, and used inventory software like UPS WorldShip or SAP.
Shipping and Receiving Manager
US Air Force
Cannon AFB, NM
03.2006 - 03.2007
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Oversaw daily shipping and receiving operations, ensuring compliance with military standards.
- Implemented process improvements that enhanced workflow efficiency within shipping and receiving departments.
- Coordinated logistics for multi-unit shipments, ensuring timely delivery to operational units worldwide.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Pulled, verified, and packaged items for shipment.
Account Manager
U.S. Air Force
Eielson AFB, AK
02.2002 - 02.2006
- Managed client relationships to ensure satisfaction and retention.
- Led negotiations for contract renewals, securing favorable terms and conditions.
- Analyzed market trends to identify growth opportunities for accounts.
- Coordinated cross-functional teams to deliver on client requirements effectively.
- Developed strategic account plans to align services with client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Associate of Science - Business Administration And Management
Houston Community College
Houston, TX2014
Skills
- Resilience under pressure
- Goal-oriented mindset
- Adaptability to change
- Customer service
- Team collaboration
- Verbal and written communication
- Relationship building
- Staff training
- Schedule management
- Time management
- Attention to detail
Timeline
Automotive Sales Consultant
Bale Chevrolet
05.2026 - Current
Insurance Broker
National Insurance Benefits Coordinators
03.2020 - 03.2026
Telephone Operator
Central Arkansas Veterans Healthcare System
02.2018 - 02.2019
Crating Specialist
US Air Force
06.2007 - 10.2007
Shipping and Receiving Manager
US Air Force
03.2006 - 03.2007
Account Manager
U.S. Air Force
02.2002 - 02.2006
Associate of Science - Business Administration And Management
Houston Community College