Terry Hughes
North Royalton
Summary
Accomplished District Manager with a proven track record at Rentokil-Terminix, excelling in operations and sales management. Expert in driving revenue growth and fostering customer relationships, achieving key performance indicators through strategic planning and team leadership. Skilled in staff development and client relationship building, consistently securing new business and surpassing sales goals.
Overview
46
46
years of professional experience
1
1
Certification
Work History
District Manager
Rentokil- Terminix
04.1991 - Current
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Operations Manager
Terminix
04.1988 - 03.1991
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised service team and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Service Technician
Terminix
08.1985 - 03.1988
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Inspected commercial and residential buildings and structures for pest issues.
Service Technician
Allied Pest Control
09.1978 - 07.1985
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
Education
High School Diploma -
John Marshall
Cleveland, OH05-1981
Skills
- Operations management
- Sales management
- Financial management
- Revenue generation
- Customer relations
- Team leadership
- Staff development
- Strategic planning
- Staff recruiting
- Information analysis
- Client relationship building
Accomplishments
- 18 time Terminix Award of Excellence recipient.
- 10 time Terminix President's Club recipient.
- 3 time Terminix Branch Manager of the Year Award recipient.
Certification
- Six Sigma Green Belt Certification - American Society for Quality.
- Ohio Department of Agriculture Applicators License.
- OSHA Competent Person Certificate.
- Dale Carnegie Course.
- Tom Hopkins Low Profile Selling Course.
Timeline
District Manager
Rentokil- Terminix
04.1991 - Current
Operations Manager
Terminix
04.1988 - 03.1991
Service Technician
Terminix
08.1985 - 03.1988
Service Technician
Allied Pest Control
09.1978 - 07.1985
High School Diploma -
John Marshall
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