Terry Kelley
Inverness
Summary
Dynamic sales manager with proven abilities in relationship building and strategic planning. Expertise in client relationship management and team motivation drives performance and enhances market visibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Coldwell Banker Investors Realty
Inverness, FL
03.2025 - Current
- Developed and executed sales strategies to enhance property visibility and attract potential buyers.
- Collaborated with team members to streamline communication between buyers and sellers, improving overall client satisfaction.
- Conducted market analysis to identify trends, ensuring competitive pricing for listings and maximizing market appeal.
- Managed customer relationships through regular follow-ups, fostering trust and increasing repeat business opportunities.
- Organized open houses and property showings, effectively showcasing listings to prospective clients and generating interest.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Mortgage Loan Officer
Chissell Mortgage Group
Trinity Florida
03.2023 - Current
- Facilitated mortgage application process by gathering financial documentation and verifying borrower information.
- Evaluated loan applications to ensure compliance with underwriting guidelines and regulatory requirements.
- Collaborated with clients to identify suitable mortgage products based on individual financial needs and goals.
- Provided guidance on credit issues, helping clients improve credit scores for better loan options.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Broker Associate
Remax Champions
Inverness, FL
05.2023 - 03.2025
- Led negotiations for residential and commercial properties, ensuring favorable terms for clients.
- Developed comprehensive market analyses to guide pricing strategies and investment decisions.
- Mentored junior associates in effective client communication and market research methodologies.
- Implemented innovative marketing strategies utilizing digital platforms to enhance property visibility.
- Facilitated open houses and property showings, showcasing features to attract prospective buyers.
- Collaborated with mortgage brokers and legal teams to streamline transaction processes for clients.
- Maintained strong relationships with clients through regular follow-ups and personalized service offerings.
Mortgage Loan Officer
Motto Mortgage Champions
Trinity Fl
01.2023 - 03.2024
- Streamlined communication between borrowers and underwriters to expedite loan approval processes.
- Developed strong relationships with realtors and financial institutions to enhance referral network opportunities.
- Conducted market research to stay updated on industry trends and competitive mortgage offerings.
- Trained new team members on company processes, enhancing overall team efficiency and service quality.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Market President /Managing Real Estate Broker
Berkshire Hathaway Home Services Florida Properties Group
Palm Harbor, FL
01.2021 - 05.2023
- Led strategic initiatives to enhance market presence and drive revenue growth across multiple regions.
- Developed and implemented innovative marketing strategies to increase brand visibility and customer engagement.
- Managed high-performing teams, fostering collaboration and professional development among staff members.
- Analyzed market trends and competitor activities to inform business decisions and identify new opportunities.
- Increased market share by developing and implementing targeted marketing strategies.
- Established strong working relationships with key clients through effective account management practices that prioritized clear communication and timely resolution of issues.
- Strengthened company reputation as an industry leader by contributing thought leadership articles to respected publications highlighting expertise on pertinent subjects.
Broker Associate
Remax Marketing Specialist
Trinity Florida
02.2014 - 01.2021
- Analyzed market trends to identify emerging opportunities and potential risks in real estate investments.
- Instilled confidence in prospective customers by maintaining professional personal appearance, clean vehicle and engagement-focused social media presence.
- Assisted first-time homebuyers in navigating the complexities of purchasing property.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
Education
Associate of Science - Social Sciences Education
Central Alabama Community College
Childersburg, AL06-1988
High School Diploma -
Chelsea High School
Chelsea Alabama05-1980
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Client relationship management
- Strategic planning
- Positive and upbeat
- Goal setting
Accomplishments
- Documented and resolved Contract which led to closings.
- Achieved customer satisfactions scores through effectively helping with resolution items.
- Supervised team of 5 staff members.
- I recruited and coached and mentored Real Estate Agents while a Managing Broker and Maintained The highest Retention rate in the company at the time.
Certification
- Licensed Real Estate Broker - 10 years
- Licensed Mortgage Loan Originator - 25 years
- Licensed Real Estate agent 40+ years -
Timeline
Sales Manager
Coldwell Banker Investors Realty
03.2025 - Current
Broker Associate
Remax Champions
05.2023 - 03.2025
Mortgage Loan Officer
Chissell Mortgage Group
03.2023 - Current
Mortgage Loan Officer
Motto Mortgage Champions
01.2023 - 03.2024
Market President /Managing Real Estate Broker
Berkshire Hathaway Home Services Florida Properties Group
01.2021 - 05.2023
Broker Associate
Remax Marketing Specialist
02.2014 - 01.2021
Associate of Science - Social Sciences Education
Central Alabama Community College
High School Diploma -
Chelsea High School