Terry L. Reid
Lowe's
Columbus,Ohio
1
Certification
19
years of professional experience
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Work History
Customer Service / Associate
2 Years 4 Months- Delivered professional and friendly customer service in a fast-paced environment, enhancing customer satisfaction.
- Guided customers in navigating questions, products, and service needs, ensuring a positive shopping experience.
- Balanced multiple priorities while consistently providing excellent customer service, contributing to team efficiency.
- Work collaboratively with team members to complete daily responsibilities.
- Assist with stocking and organizing products and work areas.
- Maintain clean, organized, and safe work areas.
- Follow company policies, procedures, and safety guidelines.
Member Services Representative
5 Years 1 Month- Answered incoming calls and assisted members with questions regarding healthcare benefits and services.
- Assisted members in navigating healthcare services and resolving concerns.
- Coordinated with pharmacies and healthcare providers to fulfill medication orders and address member needs promptly.
- Recorded member interactions and ensured accuracy of information in computer systems to support quality service.
- Provided professional customer service while handling confidential healthcare information.
- Guided members through healthcare services and resolved concerns to enhance member experience.
- Demonstrated patience, professionalism, and compassion when assisting individuals with various needs.
Patient Care Associate (PCA)
4 Years 2 Months- Assisted with patient-facing responsibilities in a healthcare environment.
- Facilitated patient-facing tasks in healthcare setting to enhance patient experience.
- Streamlined daily office operations while ensuring a clean and professional environment.
- Followed established procedures while maintaining a professional healthcare environment.
- Supported daily office operations and maintained a clean and professional environment.
- Collaborated with patients, visitors, and healthcare staff to improve communication and care.
- Received payments and accurately recorded receipts for services.
Forklift Driver / Warehouse Associate
2 Years 2 Months- Loaded and unloaded products from trailers, ensuring accurate inventory management and timely processing.
- Transported products to and from warehouse and distribution areas.
- Sorted, packed, and labeled products to maintain order accuracy and streamline shipping processes.
- Organized work areas to ensure safety and efficiency.
- Adhered to safety procedures and equipment guidelines to maintain a safe workplace.
- Operated machinery and performed tasks efficiently to support productivity and shipping goals.
Residential Specialist
2 Years 5 Months- Provided daily care and support to individuals with physical and developmental disabilities.
- Supported clients with personal hygiene, meal preparation, laundry, and daily living activities to enhance overall well-being.
- Ensured clean, safe, and supportive home environment, contributing to positive resident experiences.
- Assisted with meal-related needs and ensured clients received appropriate support.
- Executed thorough cleaning duties to maintain hygiene standards. and household responsibilities.
- Completed cleaning and household responsibilities.
- Fostered independence, dignity, and quality of life for residents through tailored support and encouragement.
Home Health Aide
5 Years 8 Months- Provided compassionate in-home care and assistance with activities of daily living.
- Assisted patients with meals, personal care, bathing, grooming, and other daily needs.
- Maintained clean, sanitary, and comfortable patient environments.
- Changed bed linens to ensure comfort and hygiene for patients, completed laundry, and performed household cleaning.
- Recorded patient care, condition, progress, and concerns to ensure comprehensive care documentation.
- Communicated observations and changes in patient condition to supervisors or case managers to facilitate timely interventions.
- Exhibited patience, compassion, and professionalism in interactions to foster a supportive environment for patients.
Home Health Aide
4 Months- Facilitated meals, hygiene, mobility, and household tasks for senior clients, promoting independence and quality of life.
- Delivered personal care and support for activities of daily living, enhancing client comfort and well-being.
- Provided dependable and compassionate support to senior clients.
- Maintained a safe, clean, and comfortable environment.
- Reported patient needs and concerns to appropriate staff, ensuring timely and effective responses to care requirements.
Education
Medical Assistant Diploma - Medical Assistant
High School Diploma
Skills
Customer Service
Communication & Teamwork
Time Management
Organization & Attention to Detail
Problem-Solving
Conflict Resolution
Patient Care
Strong Clinical Judgment
Strong Medical Ethics
Patient Positioning Understanding
Analysis Skills
Data management
Computer proficiency
Microsoft Office Suite
Certification
CPR/BLS Certified, Blood Withdrawal Certification
Timeline
Customer Service / Associate
Lowe's
04.2024 - CurrentRead More
Member Services Representative
UnitedHealthcare
09.2018 - 10.2023Read More
Patient Care Associate (PCA)
OSUP
10.2014 - 12.2018Read More
Forklift Driver / Warehouse Associate
Ohio Logistics
05.2012 - 07.2014Read More
Residential Specialist
Franklin County Residential Services
01.2012 - 06.2014Read More
Home Health Aide
Pinnacle Senior Care
10.2009 - 02.2010Read More
Home Health Aide
Compassionate In-Home Care
07.2007 - 03.2013Read More
Brookhaven High School
High School Diploma
Read More
Everest Institute
Medical Assistant Diploma from Medical Assistant
Read More