Terry Mccrea II
Upper Marlboro,MD
Summary
I am a very hard worker with multiple skills, I am a certified HVAC technician as well as a Class B CDL holder. I also am the founder of a non profit organization.
Overview
7
7
years of professional experience
Work History
Transit Bus Operator
WMATA
Washington, District Of Columbia
06.2017 - Current
- Assisted customers in locating information about destinations or connecting routes.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Resolved conflicts between passengers in a professional manner when necessary.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Enforced passenger rules and regulations while providing courteous service.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Adhered to all traffic laws including speed limits, stop signs, signals.
- Managed time effectively by arriving at stops on schedule according to route times.
- Delivered announcements over the public address system regarding route changes or delays.
- Stayed current on local events and activities affecting transit services in the area.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Computed fares accurately using onboard ticket machines or cash payments.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Performed minor repairs such as changing light bulbs, fuses, tires, and brakes when necessary.
- Kept shuttle and reception areas clean and organized.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Answered questions and provided insight into local attractions and facility amenities.
- Maintained safe driving habits to protect property and general public on roadways.
- Deescalated verbal altercations and fights between passengers.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Paid required tolls and levies on driving routes.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Received and submitted passenger fares.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Collected fares and provided route updates and schedule information.
- Kept bus orderly with strong control over passenger behaviors.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD06-2003
Some College (No Degree) - CDL License
Prince George's Community College
Upper Marlboro, MDSkills
- Vehicle Inspection
- Ticket processing
- Emergency Procedures
- Route Navigation
- Defensive Driving
Timeline
Transit Bus Operator
WMATA
06.2017 - Current
High School Diploma -
Gwynn Park High School
Some College (No Degree) - CDL License
Prince George's Community College