Terry Melvin
Coral Springs,FL
Summary
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
5
5
years of professional experience
Work History
Service Manager
Rite Wrench
01.2025 - Current
- Led service team to enhance customer satisfaction and resolve complex issues.
- Implemented process improvements to streamline operations and reduce service turnaround time.
- Trained and mentored staff on best practices for service delivery and technical troubleshooting.
- Coordinated scheduling and resource allocation to optimize workflow efficiency across teams.
Parts Manager
Rite Wrench
07.2020 - 01.2024
- Managed inventory levels to ensure timely availability of parts for service operations.
- Oversaw procurement processes, negotiating with suppliers to optimize cost efficiency.
- Streamlined parts distribution workflow, enhancing order fulfillment speed and accuracy.
- Trained and mentored staff on best practices in inventory management and customer service.
Education
Associate of Science - Health Science
Broward College
Fort Lauderdale, FLSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Computer navigation
- Customer service
- Customer service management
- Office administration
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Service Manager
Rite Wrench
01.2025 - Current
Parts Manager
Rite Wrench
07.2020 - 01.2024
Associate of Science - Health Science
Broward College