Terry Messenger
Springfield,MO
Summary
Driven professional with strong background in managing and overseeing various projects from initiation to completion. Skills include team leadership, customer service, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing to a positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.
Overview
24
24
years of professional experience
Work History
Head Cashier
Lowe's
Springfield, MO
05.2025 - Current
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Screened applicants for hire and assisted with training individuals for cashier positions.
Program Coordinator
GE Healthcare
Springfield, MO
08.2020 - 11.2024
- Provided technicians with necessary guidance.
- Delivered weekly reports to technicians for action.
- Supported manager with routine tasks.
- Generated status reports for customers.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Conducted regular program evaluations, identifying areas for improvement and implementing changes.
- Led team meetings to communicate updates, gather feedback, and align on goals.
Manager
Mercy Hospital Springfield
Springfield, MO
04.2019 - 08.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Supervisor
Sam's Club
Springfield, MO
12.2003 - 04.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Operations Coordinator
Mercy Hospital Springfield
Spring, MO
05.2002 - 04.2019
- Monitored inventory levels to ensure adequate stock availability.
- Coordinated daily operations activities and assigned tasks to staff members.
- Developed relationships and partnerships with business leaders.
- Reviewed financial reports and reconciled accounts to keep information current and accurate.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various programs.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Logan-Rogersville High School
Rogersville, MOSome College (No Degree) - General Studies
Ozarks Technical Community College
Springfield, MOSome College (No Degree) - General Studies
Missouri State University
Springfield, MOSkills
- Customer service
- Team leadership
- Adaptability
- Report creation
- Program management
- Project coordination
- Inventory management
- Program optimization
- Team oversight
- Office administration
Timeline
Head Cashier
Lowe's
05.2025 - Current
Program Coordinator
GE Healthcare
08.2020 - 11.2024
Manager
Mercy Hospital Springfield
04.2019 - 08.2020
Supervisor
Sam's Club
12.2003 - 04.2019
Operations Coordinator
Mercy Hospital Springfield
05.2002 - 04.2019
High School Diploma -
Logan-Rogersville High School
Some College (No Degree) - General Studies
Ozarks Technical Community College
Some College (No Degree) - General Studies
Missouri State University