Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Owens

Rowlett,TX

Summary

At AT&T, I excelled as a Network/Combo Technician, swiftly mastering new technologies and enhancing customer satisfaction through expert troubleshooting and efficient repairs. My adaptability and attention to detail, coupled with exceptional customer service skills, significantly contributed to maintaining high safety and quality standards. I'm committed to continuous learning and excellence in maintenance, repair, and customer interaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

20
20
years of professional experience

Work History

Network/Combo Technician

AT&T
06.2000 - 08.2020
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

Associate of Applied Science - HVAC

Lindsey Cooper Trade#
Irving, TX
01-2020

Associate of Applied Science - Electrical, Electronics And Communications Engineering

American Trades Inst
Dallas, TX
02-1990

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Written/Verbal Communication
  • Troubleshooting
  • Maintenance and repairs
  • Installation and Repair
  • Mechanical Knowledge
  • Preventive Maintenance
  • Quality Control
  • Customer interaction
  • Equipment Maintenance

Timeline

Network/Combo Technician

AT&T
06.2000 - 08.2020

Associate of Applied Science - HVAC

Lindsey Cooper Trade#

Associate of Applied Science - Electrical, Electronics And Communications Engineering

American Trades Inst
Terry Owens