Terry Singleton
Myrtle Beach,SC
Summary
Helpful Computer Repair Technician with experience diagnosing and resolving hardware and software issues. Proficient in troubleshooting and repairing desktops, laptops, and peripherals. Skilled in conducting hardware upgrades, software installations, and system optimizations to enhance performance. Quick-working Computer Repair Technician with extensive understanding of installations and updates. Committed to cost-effective and transparent maintenance. Fantastic at hardware repairs and providing excellent customer service. Seasoned Computer Repair Technician with a comprehensive background in troubleshooting, repairing, and maintaining various types of computer systems. Strong skills include diagnostics, hardware and software installations, data recovery and network management. Committed to customer satisfaction and known for ability to resolve complex issues efficiently. Previous roles have demonstrated significant improvement in system performance and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Singletons Electronics Repair Service
Myrtle Beach, South Carolina
02.2017 - 02.2022
- Utilized diagnostic tools to detect errors in hardware configuration.
- Performed virus scans and malware removal on customer computers.
- Conducted regular maintenance checks to ensure optimal system performance.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Collaborated with other technicians to complete complex repairs quickly.
- Created detailed reports documenting all repair activities performed.
- Replaced defective parts on customers' computers in a timely manner.
- Diagnosed network connectivity issues and implemented solutions.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Provided remote technical support via phone or online chat services.
- Resolved printer issues by troubleshooting drivers or replacing faulty parts.
- Installed operating systems and applications software on customer computers.
- Provided technical support for customers with both hardware and software related questions.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Set up wireless networks for home users utilizing the latest security protocols.
- Checked in computers and performed diagnostics for repair.
- Assisted customers with new computer and accessory purchases.
- Updated or installed software for customers to ensure computer efficiency.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Phone Repair Technician
Wireless Depot
Myrtle Beach, SC
02.2016 - 02.2017
- Assessed customer needs in order to provide appropriate solutions for phone repairs.
- Cleaned and tested parts before assembling them into complete units.
- Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
- Provided technical advice to customers regarding device maintenance and usage.
- Conducted quality assurance tests on repaired devices prior to returning them to customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of all repair work completed.
- Performed system updates and installed new software applications as needed.
- Educated customers about available services and warranties associated with their devices.
- Attended training sessions related to product updates or changes in industry standards whenever applicable.
- Ordered replacement parts from authorized suppliers when necessary.
- Ensured compliance with company policies and procedures regarding health, safety, quality control, environmental protection and security regulations.
- Reviewed blueprints and schematics for accuracy prior to assembly operations.
- Collaborated with other departments such as Purchasing, Engineering and Manufacturing for smooth workflow within the facility.
- Tested product performance against established criteria to ensure successful outcomes.
- Participated in development projects from concept stage through completion of prototypes.
- Inspected soldered joints for quality assurance utilizing microscope and x-ray inspection techniques.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC05-2007
Skills
- Security issues troubleshooting
- Web Security
- Hardware and software installation
- Performance Optimization
- Quality Assurance Controls
- Virtualization Technologies
- Technical Support
- Data Recovery
- Hardware Repair
- Software Diagnostics
- Hardware testing
- Remote assistance
- Operating system installation
- Mobile Device Repair
- Safe LCD handling
- Network configuration
Certification
- Certificates in Ethical Hacking
Timeline
Computer Repair Technician
Singletons Electronics Repair Service
02.2017 - 02.2022
Phone Repair Technician
Wireless Depot
02.2016 - 02.2017
High School Diploma -
Socastee High School
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