Terry Speight
Module Engineering Technician
Chandler,United States
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
30
30
years of professional experience
Work History
Operations Manager
Intel
Chandler, AZ
04.2019 - 07.2024
- Worked in a cleanroom environment at Class 10 level
- Managed start-to-end shipping of all Priority lots in the facility
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
Senior Module Technician
Intel
Chandler, AZ
01.2008 - 04.2019
- Support process and equipment and perform electrical or mechanical troubleshooting to determine problems in non-functioning equipment
- Repair and assemble equipment according to operating or service manuals
- Use test and diagnostic equipment to perform equipment debug and calibration
- Perform equipment modifications based on process requirements
- Develop equipment maintenance and repair procedures
- Participate in process experiments and summarize results using various data analysis tools.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
Semiconductor Tool Install Technician
Intel
Chandler, AZ
03.2006 - 01.2008
- Coordinated Ebarra CMP System Polishers to be relocated to Intel Factories in OR and NM.
- Kept to tight schedule of many appointments each day.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Provided key information to customers, educating on equipment, products, and services.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Ordered parts and supplies to support maintenance team and production operations.
Automation Technician
Intel
Chandler, AZ
02.2004 - 04.2006
- Automation group working in the GOS (Global Operations support) we supported software applications used in the FAB: MES, Work stream, Fuzion, and SPC.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed routine maintenance and repair on Overhead Vehicles (OHV)
- Utilized various software and tools to streamline processes and optimize performance.
- Repaired robotic equipment and performed troubleshooting to resolve robotic system issues.
Manufacturing Technician
Intel
Chandler, AZ
06.2000 - 04.2004
- Worked as an operator on Dry-in/Dry-out system for performing polishing, cleaning and drying inside CMP.
- Kept production logs and maintained job material inventory.
- Troubleshot problems with equipment, devices or products.
- Provided technical support to other manufacturing technicians and new employees.
- Used hand tools, power tools and measurement devices to perform production operations.
- Consulted equipment manuals to adjust and repair defective parts and materials.
- Addressed assembly line problems with extensive and detailed knowledge of standard procedures.
- Compiled and analyzed production records to identify inefficiencies and areas for improvement.
Customer Service Representative
Neodata
Tempe, AZ
05.1996 - 06.1998
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
Electricians Mate
United States Navy
Colts Neck, NJ
06.1994 - 06.1996
- At Earle Naval Weapons Station as an Electrician Mate on board USS Detroit I worked in a Forklift Shop maintaining equipment during deployment.
- Inspected vehicles regularly for damage and wear and tear, providing reports to supervisor of findings.
- Secured materials and equipment for transport to prevent damage to goods during transit.
- Resolved issues with existing systems and replaced malfunctioning parts.
- Worked in team-based environment to accomplish projects.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Set up equipment and configured settings for optimal performance.
- Kept work areas clean, neat and organized for efficient operations.
Education
Bachelor of Science Information Technology -
University of Phoenix
04-2004
Associate of Science - Electronic Engineering Technology
ITT Technical Institute
05-2000
Skills
- Organizational Management
- Customer Service
- Inventory Management
- Data Analysis
- Workflow Optimization
- Production
- Maintenance Planning
- Work flow planning
- Staff Management
- Goal Setting
- Problem-Solving
- Interpersonal Communication
- MS Office
- Project Leadership
- Operations Monitoring
- High-pressure environments
- Management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Operations Manager
Intel
04.2019 - 07.2024
Senior Module Technician
Intel
01.2008 - 04.2019
Semiconductor Tool Install Technician
Intel
03.2006 - 01.2008
Automation Technician
Intel
02.2004 - 04.2006
Manufacturing Technician
Intel
06.2000 - 04.2004
Customer Service Representative
Neodata
05.1996 - 06.1998
Electricians Mate
United States Navy
06.1994 - 06.1996
Bachelor of Science Information Technology -
University of Phoenix
Associate of Science - Electronic Engineering Technology
ITT Technical Institute
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