TERRY SPURLOCK
New London,IA
Summary
Detail-oriented records clerk with over 20 years of experience in records and information management. Create new records, sort and classify content, and convert documents into required formats. Support office and clerical operations with accurate data handling.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Birth Certificate Clerk
University of Iowa Hospital and Clinics
Iowa City, Iowa
11.2020 - Current
- Processed birth certificate requests for patients and families.
- Verified accuracy of birth records and supporting documentation.
- Coordinated with hospital staff to ensure timely record retrieval.
- Guided families in accurately completing necessary certification forms, enhancing submission success.
- Maintained confidentiality of sensitive patient information.
- Educated parents on the birth registration process and requirements.
- Utilized electronic systems for record management and tracking.
- Collaborated with state agencies to resolve certificate discrepancies.
- Followed federal and state guidelines for release of information.
- Processed incoming orders for birth certificates, ensuring that all documentation was complete and valid.
- Monitored inventory levels of supplies for processing birth certificate requests, ensuring operational readiness.
- Submitted reports summarizing monthly activity related to birth certificates processed.
- Followed up with customers who had not received their requested documents within expected timelines.
- Provided assistance with completing forms or answering questions regarding requirements for obtaining a birth certificate.
- Performed daily audits of the filing system used by the department.
- Established and updated customer accounts, facilitating efficient record management and service delivery.
- Assisted in training new staff members on procedures related to issuing or replacing birth certificates.
- Worked closely with other departments such as Vital Records and Department of Health to obtain information needed to process applications.
- Scanned and filed paperwork related to birth certificates into digital databases for future reference.
- Compiled statistical data related to births in order to track trends over time.
- Provided feedback on ways to improve processes related to issuing or replacing birth certificates.
- Monitored processing times to ensure timely delivery of birth certificates to customers.
- Maintained accurate records of all transactions in accordance with state regulations.
- Resolved discrepancies between submitted applications and actual documents on file.
- Reviewed applications for completeness before submitting them to the appropriate government agency for approval.
- Strictly adhered to confidentiality dictations to safeguard information.
- Created or updated records with new files or information.
- Prepared new files according to company needs and schedules.
- Maintained and updated company filing systems.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Retrieved documents and files from records rooms and online databases.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Scanned images and documents with careful attention to clear scans and correct document naming conventions.
- Provided file, document and record access to appropriate personnel.
- Recorded and processed payments for the company and customers.
- Composed correspondence to internal and external company contacts.
- Managed comprehensive filing systems, both electronic and paper-based, ensuring easy accessibility and organization.
- Monitored access to confidential records, ensuring adherence to privacy policies.
- Responded to audit requests, providing all necessary documentation and information in a timely manner.
- Processed requests for information, providing prompt and accurate responses to internal and external queries.
- Participated in meetings and committees related to information management and governance.
- Oversaw the digitization of paper records, significantly reducing physical storage needs.
- Assisted in the development of records retention schedules, ensuring compliance with regulatory requirements.
- Liaised with the IT department to resolve technical issues affecting recordkeeping systems.
- Developed and maintained a cataloging system that improved retrieval times by a significant margin.
- Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency.
- Conducted regular audits of records to ensure compliance with legal and company standards.
- Verified document authenticity to process license application.
- Assembled photographs with printed license information to produce completed documents.
- Maintained accurate records of vital and fiscal transactions.
UNIT NURSING CLERK
University of Iowa Hospital and Clinics
Iowa City, IA
10.2009 - 11.2020
- Coordinated scheduling and confirmation of patient diagnostic visits, surgeries, and medical consultations in order to optimize patient flow.
- Arranged hospital admissions for patients.
- Maintained accurate medical records and correspondence files to ensure compliance and support patient care.
- Performed clerical and administrative duties, including ordering and tracking supply inventory.
- Completed work schedules, managed calendars, and arranged appointments.
- Maintained and updated filing, inventory, mailing, and database systems by hand or by computer.
- Facilitated communication among customers, employees, and others to effectively answer questions, share information, and resolve complaints.
- Welcomed visitors, identified the visit purpose, and directed visitors to proper staff.
- Received and forwarded messages or documents, including laboratory results, to proper staff.
- Sent correspondence and medical records by mail, e-mail, or fax.
- Identified and resolved issues with office equipment to maintain functionality. with office equipment, including computer hardware and software.
- Trained staff members on work activities, including the use of computer applications.
Education
A.A.S. -
ILLINOIS VALLEY COMMUNITY COLLEGE
Oglesby, IL12-2002
Skills
- Records management
- Filing system management
- Data entry
- Administrative support
- Attention to detail
- Organizational skills
- Customer service
Certification
- Notary Public
Timeline
Birth Certificate Clerk
University of Iowa Hospital and Clinics
11.2020 - Current
UNIT NURSING CLERK
University of Iowa Hospital and Clinics
10.2009 - 11.2020
A.A.S. -
ILLINOIS VALLEY COMMUNITY COLLEGE