Terry Tran
Renton,WA
Summary
Program manager with expertise in data-driven operations, focusing on the development and enhancement of structured data collection workflows and reporting systems. Demonstrated success in translating stakeholder requirements into scalable solutions while managing multiple initiatives. Achievements include driving measurable improvements in execution, data quality, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Sr Data Analyst
Amazon Leo
Bellevue, Washington
10.2025 - Current
- Standardizing a fragmented RMA process into a structured data collection and intake workflow, ensuring consistent data capture, validation, and traceability across systems
- Acting as the primary point of contact across internal stakeholders and external partners, aligning on data requirements, timelines, and delivery expectations to ensure successful execution
- Defining and documenting data collection specifications (intake fields, validation rules, workflow logic), improving data completeness and reducing downstream rework
- Driving end-to-end workflow execution across multiple concurrent initiatives while maintaining SLA adherence and minimizing operational delays
- Establishing KPI and production reporting (aging, turnaround time, SLA tracking), enabling faster identification of bottlenecks and proactive decision-making
- Identifying data quality and operational risks early and implementing mitigation strategies to prevent process breakdowns and rework
- Optimizing workflow routing across systems (SIM, Jira, Smartsheet), improving handoffs and enabling scalable, repeatable execution
Supply Chain Analyst
Talking Rain
Preston, Washington
07.2025 - 10.2025
- Created reporting tools to track production performance, vendor output, and forecast accuracy, improving visibility for cross-functional decision-making
- Implemented structured data validation models to improve accuracy and reduce reporting inconsistencies
- Redesigned reporting workflows to eliminate errors and improve reliability of operational data
- Aligned cross-functional teams on data inputs and reporting cadence, improving consistency across planning and operations
Supply Planner
Talking Rain
Preston, Washington
02.2025 - 05.2025
- Coordinated production and inventory planning across co-manufacturing partners to align supply execution with demand forecasts and contractual requirements
- Resolved supply constraints in partnership with cross-functional teams to maintain operational continuity
- Analyzed inventory trends and adjusted production priorities to minimize excess and reduce write-off risk
- Applied FEFO principles to improve production sequencing and reduce spoilage exposure
Sr Program Manager
T-Mobile
Bellevue, Washington
05.2023 - 11.2023
- Led redesign of enterprise P-Card approval workflows, reducing unauthorized spend by ~30% and strengthening financial governance
- Coordinated across Finance, Legal, and business stakeholders to align on requirements, timelines, and program execution
- Translated policy and business requirements into structured workflows, improving scalability and execution consistency
- Implemented governance and reporting frameworks to strengthen audit readiness and support executive visibility
- Identified process gaps and drove improvements to reduce approval friction and improve efficiency
Sr Supply Chain Planner
T-Mobile
Bellevue, Washington
12.2021 - 05.2023
- Managed ~26K monthly orders (~$200M channel volume), ensuring SLA adherence and operational accuracy
- Automated validation workflows, reducing manual processing effort by ~95% and improving execution efficiency
- Developed SQL-driven tools to improve real-time visibility into inventory and operational data
- Led UAT validation for system upgrades, ensuring accurate transaction flow prior to deployment
Supply Chain Planner
T-Mobile
Bellevue, Washington
03.2020 - 12.2021
- Managed high-volume order fulfillment and inventory workflows, resolving transaction discrepancies to prevent delays and improve execution reliability
- Developed SQL and Excel-based reporting tools to identify anomalies, reducing recurring errors and improving data accuracy across planning operations
- Supported forecasting and allocation during major product launches, ensuring alignment between demand signals and supply execution
- Partnered with cross-functional teams (planning, operations, distribution) to stabilize inventory flow during peak demand periods
- Improved SLA adherence by streamlining issue tracking and operational reporting processes across planning workflows
Data Analyst
AuthenticID
Kirkland, Washington
04.2019 - 03.2020
- Built SQL dashboards and Excel models, improving data accuracy to 99.9%
- Identified data inconsistencies through trend analysis, improving system reliability
- Supported release validation through structured defect tracking and workflow testing
- Partnered with engineering teams to resolve production issues prior to deployment
Education
Bachelor of Arts - Management Information Systems
Washington State University
Pullman, WASkills
- Program & Delivery Management
Multi-Project Management Stakeholder & Client Coordination SLA Tracking Workflow Oversight - Data Operations & Quality
Data Collection & Validation KPI & Production Reporting Data Quality Improvement SQL & Excel
- Process Design & Optimization
Workflow Standardization Requirements Gathering Process Improvement UAT & Testing - Execution & Risk Management
Risk Identification & Mitigation Escalation Management Problem Solving Cross-Functional Alignment
Timeline
Sr Data Analyst
Amazon Leo
10.2025 - Current
Supply Chain Analyst
Talking Rain
07.2025 - 10.2025
Supply Planner
Talking Rain
02.2025 - 05.2025
Sr Program Manager
T-Mobile
05.2023 - 11.2023
Sr Supply Chain Planner
T-Mobile
12.2021 - 05.2023
Supply Chain Planner
T-Mobile
03.2020 - 12.2021
Data Analyst
AuthenticID
04.2019 - 03.2020
Bachelor of Arts - Management Information Systems
Washington State University