Terry Ward
Austin,TX
Summary
Developed extensive expertise in client relationship management and sales strategies within fast-paced insurance environment. Demonstrates adaptability and collaborative problem-solving skills, ready to transition into new field. Focused on leveraging these transferable skills to contribute effectively in dynamic setting.
Overview
3
3
years of professional experience
Work History
Insurance Producer
Farmers Insurance Agency
Austin, TX
06.2026 - 08.2026
- Developed customized insurance solutions based on client needs and risk assessments.
- Built strong relationships with clients to enhance retention and satisfaction rates.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Collaborated with team members to streamline the sales process and improve efficiency.
Customer Solutions Specialist
Charter Communications, Spectrum
Austin, TX
01.2026 - 04.2026
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Collaborated with team members to resolve service issues effectively.
- Documented customer interactions using CRM software for improved tracking.
- Provided support in troubleshooting technical problems for enhanced user experience.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Increased client retention through personalized attention and proactive problemsolving.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Sales Associate
Jared Jewelers
Austin, TX
10.2023 - 06.2025
- Assisted customers in selecting jewelry, enhancing overall shopping experience and satisfaction.
- Educated clients on product features and care, fostering informed purchasing decisions.
- Maintained visual merchandising standards, ensuring appealing displays that increased customer engagement.
- Processed transactions accurately using point-of-sale systems, minimizing errors and improving efficiency.
- Developed knowledge of gemstones and precious metals to provide expert guidance to customers.
- Resolved customer inquiries and complaints effectively, promoting loyalty and repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Illinois State University
Normal, IL12-2006
Skills
- Relationship building
- Policy analysis
- Sales expertise
- Sales proficiency
- Licensed insurance agent
- Life insurance
- Property insurance
- Licensed in state
- Auto insurance
- Health insurance
- Financial planning
Timeline
Insurance Producer
Farmers Insurance Agency
06.2026 - 08.2026
Customer Solutions Specialist
Charter Communications, Spectrum
01.2026 - 04.2026
Sales Associate
Jared Jewelers
10.2023 - 06.2025
High School Diploma -
Illinois State University