Terry Williams
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Medical Accounts Receivable/Collections Representative
FMA Alliance, Ltd
09.2020 - Current
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Handled 200 outbound and inbound calls daily with goal of collecting owed debt.
Retail Sales Associate
Dillard's Department Store
02.2016 - 08.2019
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed over 50 customer calls per day
Order Processing Invoicing Specialist
Comcast Cable Company
07.2002 - 12.2015
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
- Completed and processed purchase orders and customer invoices each quarter.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Handled account payments and provided information regarding outstanding balances
Education
Certification of Completion - Business Technology/Human Resources
Houston Community College
Stafford, TX08.2005
Skills
- Collections
- Customer Experience
- Customer Account Review
- Financial Transactions
- Claim Processing
- Month-End Closing Procedures
- Strong Client Relations Skills
- Billing Dispute Resolution
- Customer Service Support
- Client Satisfaction
Timeline
Medical Accounts Receivable/Collections Representative
FMA Alliance, Ltd
09.2020 - Current
Retail Sales Associate
Dillard's Department Store
02.2016 - 08.2019
Order Processing Invoicing Specialist
Comcast Cable Company
07.2002 - 12.2015
Certification of Completion - Business Technology/Human Resources
Houston Community College
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