Terry Ann White
Waterbury,CT
Summary
Dynamic Customer Service Representative with a proven track record at TTEC, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in call management and maintaining professionalism under pressure, leading to significant improvements in customer satisfaction and retention. Collaborated effectively to refine service delivery, demonstrating critical thinking and a strong customer-centric approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
10.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Portmore Jamaica
Jamaica WI07.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call Center Operations
- Call Management
Timeline
Customer Service Representative
TTEC
10.2021 - 08.2024
Portmore Jamaica
Similar Profiles
Tisha WestTisha West
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tirzah BoulwareTirzah Boulware
Customer Service Representative at TTECCustomer Service Representative at TTEC
Wendy WeaverWendy Weaver
Banking Assistant at TTECBanking Assistant at TTEC