Terry Bruce
Hammond,LA
Summary
Detail-oriented professional with expertise in medical records, billing, and insurance verification. Experienced in managing special accounts and enhancing patient scheduling processes to improve satisfaction. Strong supervisor with a background in customer service and team management, committed to driving efficiency and supporting organizational goals. Motivated to leverage skills in fast-paced environments while delivering quality service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Pre-Access/Billing
ST Tammy Hospital
Covington, Louisiana
09.2021 - 05.2026
- Processed billing for patient accounts and insurance claims to facilitate timely reimbursements.
- Conducted insurance verification to confirm patient coverage.
- Managed special accounts without insurance coverage for billing.
- Managed medical records to ensure accuracy and support effective patient care.
- Coordinated scheduling of patient appointments and staff to optimize clinic operations.
Supervisor
Lake Urgent Care
Baton Rouge, Louisiana
08.2017 - 06.2021
- Supervisor Customer Service
- Supervised 16 clinics
- Supported patient triage to prioritize care and enhance service delivery
- Executed accurate billing transactions to maintain financial integrity
- Verified insurance details to ensure compliance and prevent billing errors
Education
High School Diploma -
Independence High School
Independence, LA05-1981
Some College (No Degree) - Funeral Services
Delgado Community College
New Orleans, LASkills
- Billing management
- Insurance verification
- Medical record management
- Patient scheduling
- Account management
- Operational efficiency
- Task management
- Staff training
- Team leadership
- Organization
- Written communication
- Customer support
- Reliability
Timeline
Pre-Access/Billing
ST Tammy Hospital
09.2021 - 05.2026
Supervisor
Lake Urgent Care
08.2017 - 06.2021
High School Diploma -
Independence High School
Some College (No Degree) - Funeral Services
Delgado Community College