Summary
Overview
Work History
Education
Skills
Timeline
Generic
Terry L Fields

Terry L Fields

Wheat Ridge,CO

Summary

Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.

Overview

30
30
years of professional experience

Work History

Phone Sales Representative

Customer Solutions Group
Denver, CO
06.2011 - Current
  • PHONE SALES REPRESENTATIVE 06/2011 to CURRENT
    Customer Solutions Group | Colorado
     Boosted customer satisfaction by providing knowledgeable product
    information and addressing concerns promptly.
     Maintained high call volume for increased sales opportunities with efficient
    time management skills.
     Maintained the highest retention rate of new customers year over year.
     Mastered the practice of asking relevant discovery questions to find value
    for the customer, resulting in quicker deal closures.
     Maintained top 10% sales production year over year.
     Utilized CRM software efficiently to manage leads and track client
    interactions for better follow-up strategies.
     Developed persuasive presentations for prospective clients, showcasing
    product features and compelling benefits.
     Handled objections skillfully during calls by addressing customer concerns
    effectively, leading them towards making informed decisions.

Education

High School Diploma -

Arcadia High School
Arcadia, CA
06.1980

Skills

  • Script Memorization
  • Problem Solving
  • Goal Oriented
  • Conflict Resolution
  • CRM Software Proficiency
  • Product Knowledge
  • Objection Handling
  • Active Listening
  • Telephone Etiquette
  • Closing Techniques
  • Building Rapport
  • Computer Literacy
  • Time Management
  • Lead Management
  • CRM Software
  • Email and Telephone Etiquette
  • Inbound and Outbound Calls

Timeline

Phone Sales Representative

Customer Solutions Group
06.2011 - Current

High School Diploma -

Arcadia High School

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Terry L Fields