Keviona White
Washington,DC
Summary
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.
Overview
6
6
years of professional experience
Work History
Phone Sales Representative
The Home Depot Inc
Washington, DC
08.2018 - Current
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
Event Staff Member
CSC
Waashington , DC
05.2020 - 10.2022
- Greeted guests upon arrival and provided them with event information.
- Managed registration table, collected tickets, and directed participants to their designated areas.
- Provided customer service support to attendees and answered any questions they had about the event.
- Supervised volunteers to ensure tasks were completed on time and according to specifications.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Kept track of attendance numbers throughout each session of the event.
- Checked identification cards at entrances for security purposes.
Education
High School Diploma -
H.D Woodson
Washington, UT06-2016
Skills
- Building rapport
- Script Memorization
- Objection handling
- Follow-up calls
- Closing Techniques
- Goal-Oriented
- Product understanding
- Data Entry
- MS Office
- Email and Telephone Etiquette
- Sales proficiency
- Product and service knowledge
Timeline
Event Staff Member
CSC
05.2020 - 10.2022
Phone Sales Representative
The Home Depot Inc
08.2018 - Current
High School Diploma -
H.D Woodson
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