Terry Lee Rantala
Ocala,Florida
Summary
Strive to effectively, professionally and compassionately carry patient from check in to check out, making them feel important. I offer solid front desk skills with a passion for patient care. Meticulous receptionist, excellent at juggling multiple tasks and working under pressure.
Overview
41
41
years of professional experience
Work History
Receptionist
Jaymejay Shaktawata, MD
Lady Lake, FL
06.2018 - Current
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered many incoming calls daily to resolve prescription and medical issues and schedule appointments.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Greeted customers and visitors in-person and via telephone calls.
- Greeted all patients in professional and friendly manner.
- Operated multi-line telephone system to independently handle over a significant number of calls each day.
Front Desk - Scheduling Coordinator- Manager
Edward L Backes, DDS
Ocala, FL
10.1996 - 04.2018
- Greeted each patient pleasantly and provided the desk sheet for sign in.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Prepared weekly employee work schedules.
- Maintained account and medical records.
- Sorted mail and other important data.
- Billing for accounts receivable.
- Insurance claims submission.
- Verified patient insurance.
- Entered details such as payments, account information and call logs into the computer system.
- Took prescription request and called them in after approval.
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy.
- Opened and closed office.
- Ran closing reports and balanced day sheet with deposit.
Front Desk Receptionist
Joseph Vidal, MD PA Internal Medicine
Ocala, FL
07.1992 - 10.1996
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Entered patient registration information. Created chart. Verified insurance information.
- Coded billing with diagnosis code.
- Checked patient in and out.
- Collected deposits, fees and payments.
- Maintained medical records.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
Receptionist
NC Technology Corporation
Ocala, FL
06.1984 - 07.1990
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Received and routed business correspondence to correct department or staff member.
- Greeted customers and visitors in-person and via telephone calls.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Provided clerical support to company employees, including copying, faxing and file management.
Education
Associate of Science - Pharmacist
College of Central Florida
Ocala, FL1990
Skills
- Years of receptionist experience
- Excellent communicator
- Superb customer service
- Passion for helping others
- Patient scheduling
- Insurance validation
- Billing accounts receivable
- Insurance claim submission
- Code validation skills
- Skilled in Eaglesoft software
- Data entry
- Data management
- Document scanning
- Materials preparation
- Extremely organized
- Self-motivated
- CPR certified
Timeline
Receptionist
Jaymejay Shaktawata, MD
06.2018 - Current
Front Desk - Scheduling Coordinator- Manager
Edward L Backes, DDS
10.1996 - 04.2018
Front Desk Receptionist
Joseph Vidal, MD PA Internal Medicine
07.1992 - 10.1996
Receptionist
NC Technology Corporation
06.1984 - 07.1990
Associate of Science - Pharmacist
College of Central Florida
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