Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terryn Krup

Colorado Springs,CO

Summary

Proficient Security+ VTC Tech with solid background installing, configuring and supporting network and internal systems. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. TS/SCI security clearance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

VTC Technician

Apex Systems
09.2023 - Current
  • Calibrated, maintained and repaired equipment for reliable performance
  • Developed relationships with customers through follow-up communication
  • Performed routine maintenance on telecommunications infrastructure
  • Located and performed troubleshooting and diagnosis to resolve telecommunication cable and wire issues
  • Tested equipment following installation or repair, verifying functionality and adherence to specifications.
  • Conducted regular vulnerability assessments to identify weaknesses and implement appropriate countermeasures.
  • Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
  • Proactively implemented patches to mitigate known vulnerabilities, maintaining the highest level of system protection possible.

Network Systems Operator

Air National Guard
04.2022 - Current
  • Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs
  • Protected data, software and hardware with top-notch security procedures (i.e port security, adhering to STIGS to ensure a secure network)
  • Approached and solved problems with initiative and sound judgment.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Supported the implementation of security measures to safeguard company data from potential threats.
  • Installed cabling, routers and telephone systems for data communications networks.

Service Desk Technician

Apex Systems
07.2023 - 09.2023
  • Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
  • Addressed and resolved routine user issues
  • Responded promptly to all incidents and requests after effectively analysis and documentation
  • Managed workstation functionality through proper setup, configuration, and testing
  • Educated customers on simple methods to solve common software and hardware issues
  • Responded promptly to incidents and requests after careful analysis and documentation
  • Monitored user and group access management, leveraging strong knowledge of active directory users.
  • Used ticketing systems to manage and process support actions and requests.

Education

Network Systems Operations Technical School -

USAF
05.2023

Diploma -

Sherrard High School
Sherrard, Illinois
05.2022

Skills

  • Network administration
  • People Skills
  • Configuration
  • Customer interaction
  • Operation Monitoring
  • Troubleshooting Network Issues
  • Telecommunications Systems
  • Vulnerability Assessment
  • Network Security
  • Endpoint Security

Certification

Comptia Security +

Timeline

VTC Technician

Apex Systems
09.2023 - Current

Service Desk Technician

Apex Systems
07.2023 - 09.2023

Network Systems Operator

Air National Guard
04.2022 - Current

Network Systems Operations Technical School -

USAF

Diploma -

Sherrard High School

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