Tervonna Johnson
Orlando,FL
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Sales Agent Representative
Marriott Vacations Worldwide
Orlando, FL
05.2024 - 09.2024
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Cashier Lead
Old Navy
Orlando, FL
09.2019 - 11.2021
- Supervised cashiers to ensure accuracy in all transactions.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Provided assistance to co-workers when needed or requested by management.
- Assisted with stocking shelves and organizing merchandise displays.
- Maintained cleanliness of checkout area during shifts.
- Supported other departments within the store when needed.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05-2017
Skills
- Closing deals
- Customer Service
- Cash Drawer Balancing
- Negotiation Tactics
- Sales strategy development
- Customer Relationship Building
- Ordering and stocking
- Conflict Resolution
Timeline
Sales Agent Representative
Marriott Vacations Worldwide
05.2024 - 09.2024
Cashier Lead
Old Navy
09.2019 - 11.2021
High School Diploma -
Oak Ridge High School
Similar Profiles
SHARON HOWSHARON HOW
VP & Senior Counsel, Regional Counsel at Marriott Vacations WorldwideVP & Senior Counsel, Regional Counsel at Marriott Vacations Worldwide
Ashley EvansAshley Evans
Director of Sales at Marriott Vacations WorldwideDirector of Sales at Marriott Vacations Worldwide
John SamowitzJohn Samowitz
Associate Director Business Systems Support at Marriott Vacations WorldwideAssociate Director Business Systems Support at Marriott Vacations Worldwide