Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tery Chang

San Jacinto,CA

Summary

At Samoa Commercial Bank, I expedited loan approvals and enhanced interdepartmental communication, significantly improving borrower satisfaction. My adeptness in credit report analysis and exceptional customer service skills streamlined loan processing. Expert in Microsoft Office and proficient in managing client relationships, I consistently ensured the accuracy and timely disbursement of loans. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

3
3
years of professional experience

Work History

Loans Receptionist

Samoa Commercial Bank
10.2020 - 08.2023
  • Expedited loan approvals with thorough pre-screening of applicant documents and credit histories.
  • Improved communication between departments by distributing pertinent information among team members.
  • Assisted loan officers in managing their pipelines to ensure timely closings of loans.
  • Collaborated effectively with underwriters to streamline the completion of final approval requirements.
  • Provided exceptional customer care by promptly resolving issues and answering questions related to loans, policies, and procedures.
  • Increased borrower satisfaction through clear communication regarding the status of their loan applications.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Affirmed loan document accuracy to protect lenders from potential fraud.

Education

Certificate in Office Adminitration - Secretarial Studies And Office Administration

Tesese Institute
Samoa
11.2020

No Degree - Science Education

University If South Pacific
Samoa
12.2017

Certificate - Science Education

Paul VI College
Samoa
12.2016

Skills

  • Strong Organization
  • Client Relationship Building
  • Sales experience
  • Data entry proficiency
  • File Management
  • Credit report analysis
  • Loan Application Review
  • Customer Service
  • Time Management
  • Multitasking
  • Organizational Skills
  • Team Collaboration
  • Customer Communication
  • Microsoft Office
  • Data Entry
  • Analytical Thinking
  • Loan Application Preparation
  • Loan Disbursement

Timeline

Loans Receptionist

Samoa Commercial Bank
10.2020 - 08.2023

Certificate in Office Adminitration - Secretarial Studies And Office Administration

Tesese Institute

No Degree - Science Education

University If South Pacific

Certificate - Science Education

Paul VI College
Tery Chang