Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Terya Jones
Freeport,NY
Summary
Overview
2
years of professional experience
Work History
Safety Zone Driving School
Receptionist
05.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined invoice processing to ensure timely payments and financial operations.
Jackson Hewitt
Tax Preparer
10.2022 - 04.2024
Job overview
- Interview clients to collect information and gather necessary paperwork prior to beginning their tax return
- Prepared over 25+ tax returns each month for clients in various industries according to government regulations and requirements.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Recommend additional products and services offered by Jackson Hewitt
- Maintain scheduling of appointments for new and current clients.
- Conducted 65+ reviews of internal tax documentation, reducing errors related to missed tax benefits
Delaware State Univerity Call Center
Team Lead: Call Center Agent
09.2022 - 03.2024
Job overview
- Provide excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Educated students on university systems, form completion, and access to services
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Investigate and resolve accounting, service, and delivery concerns.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collected, arranged, and input information into database system.
Education
Delaware State UniversityDover, DE
Bachelor of Science from Business Management, Business Analytics
05.2024
University Overview
- Spring 2024 initiate of Alpha Kappa Alpha Sorority, Inc
- NAACP Member
Skills
- Microsoft Office (Word, Excel & Powerpoint)
- Data Entry
- Customer/Client relations
- Clerical Support
- Problem-Solving
- Computer Proficiency
- Cross-Functional Teamwork
Coursework
Coursework
- Microcomputer Applications
- Intro To Analytics
- Big Data
- Visualization for Analytics
- Database Management Systems
- Calculus for Business
Campusinvolvement
Campusinvolvement
- Miss Curls & Coils (23-24)
- Vice President of Finances for the Sports Management Org (22-23)f
Volunteer Experience
Volunteer Experience
- Freeport Public Library (Children’s Room)
- CAMBA
- Shepherd’s Place Women's Shelter
Timeline
Receptionist
Safety Zone Driving School
05.2024 - Current
Tax Preparer
Jackson Hewitt
10.2022 - 04.2024
Team Lead: Call Center Agent
Delaware State Univerity Call Center
09.2022 - 03.2024
Delaware State University
Bachelor of Science from Business Management, Business Analytics
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