Tesha Figueroa
AVS Laminates INC.
Falmouth,MA
1
Certification
14
years of professional experience
Experienced in managing daily operations and team leadership. Achieved enhanced customer satisfaction and optimized workflows through effective problem-solving and strategic planning. Focused on driving team performance and fostering collaboration in dynamic environments.
Work History
Assistant Manager
1 Year 1 Month- Trained new team members on customer service standards and point-of-sale systems.
- Assisted in daily operations and ensured compliance with store policies and procedures.
- Supported inventory management by monitoring stock levels and coordinating replenishments.
- Contributed to promotional displays, enhancing product visibility and customer engagement.
- Oversaw cash handling procedures, ensuring accuracy in transactions and deposits.
- Collaborated with management to optimize workflow processes for improved efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Implemented training materials that improved staff performance and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Administrative Assistant
3 Years 7 Months- Daily Duties and Responsibilities: Monitoring 4 emails, Data entry for payroll, Managed shipping and receiving processes for incoming and outgoing inventory. Meet and greet customers, vendors and delivery drivers. Answering and transferring inbound calls with multiple lines. Managed all mailing and postage tasks to support efficient communication. Entered billing information into accounting software for accurate financial records, Generated invoices for customer transactions to facilitate prompt payments, purchase orders in QuickBooks. Reconcile vendor statements. Creating and maintaining all customer and vendor files both digital and original, including all revisions. Ordering all supplies for office and breakroom. Open house and holiday event planning. Procured apparel for customers and employees to meet branding requirements for customers and employees. Maintained a neat and organized office environment to promote productivity, organized and clean office space, supplies and breakroom.
- Implemented organizational systems for filing and document retrieval, enhancing efficiency in information access.
- Managed scheduling and calendar coordination for executives, optimizing time allocation and meeting efficiency.
- Developed and maintained filing systems, ensuring data integrity and quick retrieval of information.
- Facilitated communication between departments, enhancing collaboration on projects and initiatives.
Store Manager
9 Years 4 Months- Daily Duties and Responsibilities: Overall store retail/commercial management, supervision, and policy implementation. Financial management – manage, analyze and reconcile monthly P&L statements, Employee staffing, training, and development, Inventory management, Customer service leadership. Delegating and ensuring store merchandising tasks are completed in a timely manner. Daily and weekly cycle counts. Enforced company policies and loss prevention procedures. Utilizes ZNET to help customers locate merchandise or find suitable alternatives. Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment). Monitors cash flow, inventory and security control. Maintaining sales productivity, store appearance and merchandising standards. Conducted and reviewed opening and closing procedures to ensure operational efficiency and compliance. Manage emergency situations and conduct proper emergency procedures. Follows proper accident procedures. Provides feedback regarding AutoZoner performance to the District Manager. Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment. Addressed customer concerns and resolved them to convert complaints into compliments, fostering customer loyalty. Processes returns and effectively manages inventory. Communicates AutoZoner issues and concerns to the H.R. or loss prevention in a timely and confidential manner. Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
- Led daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Trained and mentored staff on customer service excellence and operational standards.
Education
Some college - General Studies
Graduated - General Studies
Skills
Inventory management
Analytical thinking
Workflow optimization
Problem-solving
Staff coordination
Customer service
Team oversight
Staff training and development
Team motivation
Operations management
Employee scheduling
Customer rapport
Certification
Electric Pallet Jack Certified
Timeline
Assistant Manager
Ocean State Job Lot
07.2025 - 2026Read More
Administrative Assistant
AVS Laminates INC.
03.2021 - 10.2024Read More
Store Manager
Autozone
03.2011 - 07.2020Read More
Kings Park High School
Graduated from General Studies
Read More
Suffolk County Community College
Some college from General Studies
Read More