Tesha Miller

Supported forestry division administrative tasks and reporting needs to advance department goals and public service.

Reviewed documents, tracked resident inquiries, and responded to service requests through Improve Detroit, phone, email, and ombudsman channels; supported storm emergency phone line.

Maintained Cartegraph records for service requests, work orders, and operational activity to support data accuracy, completeness, and timely processing.

Compiled storm-related addresses and service needs in Smartsheet, creating centralized tracking resource for department heads and employees to improve accountability.

Used storm-response data to group work by geographic area, prioritize needs, and support efficient resource deployment; updated completion status as crews finished assigned work.

Coordinated assignments with supervisors, employees, inspectors, and departments, monitored open concerns, and followed through on timely task completion.

Assigned and tracked internal crew and coordinated tree inspection follow-up and monitored service requests to identify unresolved items.

Contributed to reported improvements of 40% in resident contact, 25% in inspection turnaround, and 35% in timely and accurate entry of requests received by phone, email, and ombudsman channels.

Reviewed and processed vendor invoices and work orders, and maintained operational records in Cartegraph for accurate tracking of new-hire information.

Processed employee timekeeping, attendance, and PTO; maintained disciplinary documentation and coordinated employee actions in line with City procedures.

Coordinated supply and equipment orders, supported special-event planning and execution, and partnered with leadership on consistent procedures and change-control coordination.

• Facilitated daily shipping, receiving, inventory, and dock operations for 40 union employees.

• Collaborated with internal teams and external partners to address discrepancies, scheduling issues, and workflow interruptions.

• Organized work assignments, trained staff, and improved workflows to address operational problems.

• Reviewed inventory and performance information to maintain accuracy, accountability, and efficient resource use.

• Contributed to large inventory projects by coordinating audits, record checks, and schedules.

• • Managed caseload of over 800 cases, maintaining accurate documentation and adhering to case processing timelines.

• Verified case details for accuracy and compliance, gathering and assessing information to support administrative decisions.

• Processed client applications for Michigan Department of Health and Human Services benefit programs, ensuring timely access to essential services.

• Conducted interviews, prepared reports, resolved discrepancies, and handled multiple deadlines while protecting confidential information.

Coached and supervised team of 50+ employees, maintaining safety protocols and cleaning standards.

led training programs, strengthening skills in organizational management and performance evaluations.

Administered budgets to optimize operational efficiency, enhancing service delivery outcomes directly.

followed SEUI union contract provisions.