Latesha Cumberlander
Newton,NC
Summary
I have more than 10 years in customer service. organized, quick-paced, and a true team player. Pursuing a new role where hard work and dedication will be highly valued. Successful at customer resolution and meeting customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
East Coast Wings + Grill
06.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Healthcare Technician
J Iverson Riddle Developmental Center
12.2020 - 02.2022
- Cared for patients by providing personal assistance and ambulation.
- Evaluated patient histories and medical records for accuracy and completeness.
- Utilized medical software to document and track patient progress.
PCA
Premier Home Health
09.2018 - 06.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
PCA
Springs Of Catawba
01.2016 - 08.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Education
No Degree - Phlebotomy
Caldwell Community College And Technical Institute
Hudson, NC12.2022
High School Diploma -
Saint Stephens High School
Hickory, NC12.2011
Skills
- Food Running
- Safe Food Handling
- Table Setting
- Table Bussing
- Daily Specials Memorization
- Order Delivery Practices
- Data Collection and analysis
- Customer expectation management
- People Oriented
- Active listening
- Dependability
- Effective Communication
Certification
- PT - Phlebotomy Technician
Timeline
Healthcare Technician
J Iverson Riddle Developmental Center
12.2020 - 02.2022
Server
East Coast Wings + Grill
06.2019 - Current
PCA
Premier Home Health
09.2018 - 06.2019
PCA
Springs Of Catawba
01.2016 - 08.2018
No Degree - Phlebotomy
Caldwell Community College And Technical Institute
High School Diploma -
Saint Stephens High School
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