Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Work Availability
Work Preference
Timeline
Generic
TESHANA PAGE

TESHANA PAGE

Warner Robins,GA

Summary

Highly productive and efficient Customer Service Agent with specialized skills in customer communication, problem-solving, and conflict resolution. Known for enhancing customer satisfaction and loyalty through empathy, active listening, and patience. Ready to leverage expertise in fast-paced environments to contribute to team success and improve customer experience.

Overview

20
20
years of professional experience

Work History

Chat/Internet Service Agent

Geico
04.2022 - Current
  • Handles requests for making changes related to policies
  • Addresses client emails with thorough responses

Customer Service Rep

GEICO
Macon, GA
06.2020 - 04.2022
  • Addressed caller needs promptly
  • Resolved various policy-related issues effectively

Key (Shift Manager)

Outback Steakhouse
11.2009 - 02.2020
  • Directed team members and guests for optimal performance throughout shift
  • Resolved customer complaints, ensuring top-tier service quality
  • Provided recommendations to upper management on applicant suitability
  • Ensured timely completion of employee payroll

Paraprofessional

Houston County Board of Education- WIN Academy
08.2013 - 01.2017
  • Provided help in managing daily classroom functions
  • Executed essential clerical tasks such as typing, faxing, copying
  • Supported completion of both individual and group tasks effectively

Headwait/Admin

Outback Steakhouse
05.2008 - 10.2015
  • Ensured accuracy of financial records at restaurant closing
  • Ensured accuracy in all financial records
  • Delivered comprehensive clerical support through various administrative duties.
  • Entered restaurant invoice data into spreadsheets

Server/ Bartender

Outback Steakhouse
08.2007 - 10.2015
  • Maintained high standards of order accuracy for superior guest experience
  • Assisted patrons, input orders, and crafted cocktails
  • Assisted in training new bartenders

Takeaway Server

Outback Steakhouse
05.2005 - 08.2007
  • Processed order requests via telephone communication
  • Greeted guests, assembled orders, and processed payments
  • Provided excellent customer service to ensure satisfaction

Hostess

Outback Steakhouse
11.2004 - 05.2005
  • Managed guest flow by arranging appropriate seating
  • Managed and organized reservations effectively
  • Maintained a clean and organized dining area.
  • Verified reservations and wait times with customers.

Education

Psychology

Fort Valley State University
Fort Valley, GA

Skills

  • Stress Tolerance
  • Customer Service
  • Customer Retention
  • Computer Skills
  • Attention to Detail
  • Account Management
  • Listening Skills
  • Excellent Communication
  • Call Center Operations

Affiliations

  • Volunteer Recreation Youth Basketball Coach for 15 years
  • Organized community service activities with youth travel basketball team
  • Particpant in Feed the City community service initiative

Accomplishments

  • Earned Chairman's Club Honors while a Service Agent at Geico
  • Promoted to Internet/Chat Service Agent IV after 2 years with Geico

Languages

Spanish
Limited

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Chat/Internet Service Agent

Geico
04.2022 - Current

Customer Service Rep

GEICO
06.2020 - 04.2022

Paraprofessional

Houston County Board of Education- WIN Academy
08.2013 - 01.2017

Key (Shift Manager)

Outback Steakhouse
11.2009 - 02.2020

Headwait/Admin

Outback Steakhouse
05.2008 - 10.2015

Server/ Bartender

Outback Steakhouse
08.2007 - 10.2015

Takeaway Server

Outback Steakhouse
05.2005 - 08.2007

Hostess

Outback Steakhouse
11.2004 - 05.2005

Psychology

Fort Valley State University

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