Teshela Doboch

• Assisted passengers with wheelchair needs at busy airport terminals.
• Operated wheelchair equipment to ensure safe and efficient transport.
• Collaborated with team members to streamline passenger assistance processes.

• Assisted passengers with wheelchair needs at busy airport terminals.
• Operated wheelchair equipment to ensure safe and efficient transport.
• Collaborated with team members to streamline passenger assistance processes.
• Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
• Keyed passenger information into ticketing reservation system to process boarding passes.
• Assessed passenger's needs and abilities to deploy correct mobility equipment.
• Collected baggage charges and accepted baggage for check-in.
• Communicated effectively with passengers to address their specific needs.
• Followed safety protocols during passenger handling and transport procedures.
• Communicated with gate agents to coordinate assistance boarding.
• Aided customers with TSA checkpoint screenings.
• Developed relationships with suppliers to secure preferential pricing for certain models of wheelchairs.

Key Skills to Include

• Physical Stamina: Lifting, pushing, pulling, bending, and standing for long periods.
• Customer Service: Passenger assistance, communication, and empathy.
• Technical Skills: Airport terminal navigation, baggage handling, and tablet/radio use.
• Safety & Compliance: TSA protocols, incident reporting, and, if required, first aid.

Experience

• Safe Transportation: "Safely transported passengers with mobility challenges to/from gates, ensuring a comfortable experience".
• Customer Service: "Provided assistance with check-in, security, and baggage, maintaining a positive, helpful demeanor".
• Coordination: "Coordinated with dispatch and gate agents to ensure timely boarding and minimal wait times".