Tesia Lara Perez
Eustace,TX
Summary
Versatile professional with expertise in customer service and medical assistance, skilled in conflict resolution and patient engagement. Maintains organizational efficiency through effective communication and team leadership. Dedicated to promoting safety and satisfaction in both customer and healthcare environments.
Overview
2
2
Languages
1
1
Certification
19
19
years of professional experience
Work History
Caregiver
Visiting Angels Home Care
Mabank, Texas
01.2025 - 06.2025
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Monitored client health and reported changes to healthcare professionals.
- Coordinated transportation for medical appointments and social outings.
- Provided companionship to enhance emotional well-being of clients.
- Administered medications according to prescribed schedules and guidelines.
- Assisted in meal preparation, ensuring dietary needs were met effectively.
- Maintained a clean and safe environment for clients at all times.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Shift Leader
Carl Karcher Enterprises, Inc.
Chino Hills, California
08.2006 - 04.2017
- Ensured accurate money handling to maintain financial integrity.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Prepared and documented deposits accurately for financial records.
- Supervised team members during peak service hours to ensure smooth operations.
- Managed high-pressure situations to maintain service quality.
- Collaborated with team to ensure efficient service delivery.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Resolved customer conflicts to enhance satisfaction and loyalty.
- Enforced health and safety regulations to promote a safe work environment.
- Trained new employees on company policies and customer service standards.
- Organized the work environment by assigning specific tasks to staff.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Confirmed the accuracy of daily sales reports before submitting them to management for review.
Pediatric Medical Assistant
Front Office
Upland, California
11.2013 - 03.2014
- Administered vaccines, injections, and other treatments according to physician instructions.
- Assisted pediatricians with patient examinations and medical procedures.
- Performed patient histories, vital signs, and medical screenings.
- Communicated effectively with children and parents to ease anxiety.
- Scheduled appointments and coordinated follow-up visits for patients.
- Greeted incoming patients upon arrival at the practice and verified demographic information prior to their appointment.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
- Prepared examination rooms and ensured cleanliness and organization.
- Ensured that all medical charts were complete prior to each patient's visit.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Processed payments received from insurance companies for covered services rendered.
- Obtained authorization from insurance companies for requested services or medications.
- Managed patient check-in and check-out processes efficiently.
Education
High School Diploma -
MONTCLAIR HIGH SCHOOL
Montclair, CA06-2008
Skills
- Medical assisting
- Patient scheduling
- HIPAA compliance
- Health regulations enforcement
- OSHA regulations compliance
- Cash handling
- Shift paperwork completion
- Team supervision
- Staff training and development
- Training and development
- Organizational skills
- Attention to detail
- Customer service
- Conflict resolution
- Effective communication
- Client coordination
- Positive attitude
- Policy and procedure enforcement
- Office administration
Hobbies and Interests
- Pets
- Baseball
- Traveling
- School
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Certification
- Medical Assistant
Timeline
Caregiver
Visiting Angels Home Care
01.2025 - 06.2025
Pediatric Medical Assistant
Front Office
11.2013 - 03.2014
Shift Leader
Carl Karcher Enterprises, Inc.
08.2006 - 04.2017
High School Diploma -
MONTCLAIR HIGH SCHOOL