Tesla Benally
Phoenix,Az
Summary
Achieved rapid understanding of new concepts, enhancing team knowledge base. Cultivated strong relationships with colleagues, driving engagement. Leveraged open-mindedness to generate innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Income Tax Preparer
Jackson Hewitt
10.2024 - 05.2025
- Prepared and filed federal and state income tax returns for diverse clientele.
- Reviewed client financial documents to ensure compliance with tax regulations.
- Provided guidance on tax deductions, credits, and strategies for optimal tax outcomes.
- Utilized tax preparation software to enhance accuracy and efficiency in return processing.
- Educated clients on changes in tax laws affecting individual financial situations.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
Behavioral Health Technician
Native American Recovery Center
11.2023 - 11.2024
- Provided direct patient care, ensuring safety and comfort during therapeutic activities.
- Assisted in developing individualized treatment plans under supervision of licensed professionals.
- Monitored patient behavior and reported changes to healthcare team effectively.
- Educated patients on coping strategies and recovery processes to enhance engagement.
- Facilitated group therapy sessions, promoting communication and support among participants.
- Trained new staff on protocols and best practices to maintain high-quality standards.
- Implemented improvements in documentation processes, enhancing accuracy and workflow efficiency.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Sales Associate
Circle K
03.2023 - 11.2023
- Managed daily store operations, ensuring efficient product placement and inventory control.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Trained new staff on sales techniques and operational procedures to improve team performance.
- Conducted stock audits to maintain accurate inventory levels and minimize discrepancies.
- Resolved customer complaints promptly, maintaining a positive shopping experience for patrons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Delivery Driver
Door Dash, Uber Eats
12.2020 - 10.2023
- Managed timely deliveries to ensure customer satisfaction and adherence to schedules.
- Operated delivery vehicle safely while navigating various routes and traffic conditions.
- Maintained accurate logs of deliveries, ensuring compliance with company policies and regulations.
- Assisted in training new drivers on best practices for efficiency and safety standards.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
Sales Rep/Office Assistant
Auto Glass 2020
01.2019 - 02.2020
- Sales representative in calling customers, checking on them. Making sales. Moved up positions in becoming an office assistant in the car insurance department. Helping with paperwork, organization, customer care and also with scheduling.
Cashier/Cook
Giants Gas Station
05.2013 - 05.2015
- Cashier, attending to customers, helping with stocking, cleaning. Was moving up to assistant manager, had training in area.
Education
No Degree - Electrician Technician
UEI College
Phoenix, AZGED -
Sanders Valley High
Sanders04.2021
Skills
- Oversaw customer interactions to enhance satisfaction and loyalty over four years Managed customer support operations to resolve issues effectively for four years Supervised customer engagement efforts to improve service quality for three years Directed maintenance activities to uphold facility standards for two years
Certification
Peer Support Certificate, BHT Certificate
Timeline
Income Tax Preparer
Jackson Hewitt
10.2024 - 05.2025
Behavioral Health Technician
Native American Recovery Center
11.2023 - 11.2024
Sales Associate
Circle K
03.2023 - 11.2023
Delivery Driver
Door Dash, Uber Eats
12.2020 - 10.2023
Sales Rep/Office Assistant
Auto Glass 2020
01.2019 - 02.2020
Cashier/Cook
Giants Gas Station
05.2013 - 05.2015
No Degree - Electrician Technician
UEI College
GED -
Sanders Valley High