Teslyn Anaya
Austin,TX
Summary
Organized and dedicated person with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administration Assistant & Appointment Scheduler
Terrenos Houston
07.2024 - 08.2025
- Coordinated appointments, meetings, and schedules for clients and staff in a fast-paced environment.
- Assisted with administrative tasks such as filing, data entry, and maintaining organized records.
- Provided training support for data analytics tools, streamlining business processes and improving overall efficiency.
- Managed client interactions and ensured high-quality service in a professional setting.
Front Desk Customer Service & Appointment Scheduler
The Gents Place
01.2022 - 01.2024
- Delivered exceptional customer service in a luxury spa and barber shop environment, handling client inquiries and appointment bookings.
- Scheduled and managed appointments for multiple staff members, optimizing daily operations.
- Fostered a welcoming and professional atmosphere, ensuring an outstanding experience for all clients.
- Managed client accounts and assisted with follow-up calls and email confirmations.
Virtual Bank Teller & Call Center Representative
American Bank
08.2021 - 12.2022
- Provided remote customer support for banking services via phone, email, and chat.
- Processed customer transactions, answered inquiries, and resolved issues in a timely manner.
- Assisted in managing accounts, troubleshooting problems, and maintaining high satisfaction levels.
- Cross-trained in both virtual and physical branch settings to ensure continuity of service.
Chat Agent (Call Center)
Fanduel
09.2019 - 06.2021
- Delivered professional customer support for users of the sports betting platform through live chat in a high-volume call center environment.
- Resolved customer issues related to accounts, bets, and payment inquiries with efficiency and accuracy.
- Utilized problem-solving skills to de-escalate difficult situations and provide satisfactory resolutions.
- Maintained excellent customer service standards while handling a large volume of incoming chats daily.
Education
BBA - Business Management
Austin Community College
Austin, Texas, TX12-2027
Skills
- Customer Service: Strong communication and problem-solving skills honed through direct customer interactions in fast-paced environments
- Call Center Experience: Expertise in handling high volumes of inbound calls and chats while maintaining quality service standards
- Appointment Scheduling: Proficient in managing and organizing appointments for clients and staff using scheduling software
- Administrative Support: Data entry, record keeping, document management, and basic office tasks to support operational efficiency
- Multitasking & Time Management: Skilled at managing multiple tasks simultaneously while maintaining attention to detail
- Conflict Resolution: Adept at de-escalating situations and resolving customer concerns in a professional and timely manner
- Team Collaboration: Worked collaboratively in both virtual and physical office settings to meet organizational goals
- Technical Proficiency: Familiar with CRM systems, Microsoft Office Suite (Word, Excel, Outlook), appointment scheduling software, and online banking platforms
Languages
Spanish
Full Professional
Timeline
Administration Assistant & Appointment Scheduler
Terrenos Houston
07.2024 - 08.2025
Front Desk Customer Service & Appointment Scheduler
The Gents Place
01.2022 - 01.2024
Virtual Bank Teller & Call Center Representative
American Bank
08.2021 - 12.2022
Chat Agent (Call Center)
Fanduel
09.2019 - 06.2021
BBA - Business Management
Austin Community College