Tess Boyd
West Valley City,UT
Summary
At America First Credit Union I excel in customer service and cash handling. I am skilled in problem-solving and communication, I effectively address customer needs while fostering trust and satisfaction. I am committed to delivering results in high-pressure environments, ensuring compliance and enhancing customer experiences.
Overview
5
5
years of professional experience
Work History
Bank Teller
America First Credit Union
Salt Lake City, UT
04.2025 - Current
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Maintained up-to-date knowledge of products, services, regulations, and compliance standards.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
Call Center Representative
Melaleuca
Rexburg, ID
11.2021 - 11.2022
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Built trust with customers through personalized conversations.
Online Shopper
Walmart
Rexburg, ID
12.2020 - 12.2021
- Performed the majority of the work with minimal supervision
- Fulfilled online orders through shopping and delivering orders to the customers
Education
General -
Blackfoot High School
06-2015
Skills
- Customer service
- Communication skills
- Cross-selling techniques
- Time management
- Cash handling
- Empathy and patience
- Problem-solving
- Decision-making
CONTACT
- 2083909405
- Choirbug19@gmail.com
- West Valley City, UT
Timeline
Bank Teller
America First Credit Union
04.2025 - Current
Call Center Representative
Melaleuca
11.2021 - 11.2022
Online Shopper
Walmart
12.2020 - 12.2021
General -
Blackfoot High School