Tess Christensen
Urbandalde
Summary
Results-driven professional specializing in customer service and conflict resolution. Experienced in managing store operations and enhancing customer satisfaction. Proven ability to lead teams and ensure compliance with cash handling procedures, driving operational success and improving customer experiences.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Family Dollar
Marshalltown
07.2022 - 09.2022
- Assisted in managing daily store operations and staff activities.
- Supported inventory management by restocking shelves and organizing products.
- Provided excellent customer service by resolving inquiries and complaints.
Store Manager
Check Into Cash
Creston
10.2019 - 08.2020
- Managed daily store operations and ensured adherence to company policies. To
- Managed daily store operations and ensured adherence to company policies.
- Assisted customers with product inquiries and facilitated smooth transactions.
- Resolved customer complaints promptly to enhance overall satisfaction levels.
- Monitored cash handling procedures for accuracy and compliance with regulations.
Shift Manager
McDonald's
Creston
10.2018 - 02.2019
- Supervised team members during peak service hours to ensure efficient operations.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored crew performance and provided feedback for improvement.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Saydel High School
Des Moines, IA05-2014
Skills
- Team supervision
- Customer service
- Sales transactions
- Cash handling
- Inventory management
- Conflict resolution
Timeline
Assistant Manager
Family Dollar
07.2022 - 09.2022
Store Manager
Check Into Cash
10.2019 - 08.2020
Shift Manager
McDonald's
10.2018 - 02.2019
High School Diploma -
Saydel High School